Faith Lyons
Fair Oaks Ranch,TX
Summary
Experienced in providing excellent customer service to both children and adults, skilled in food service with a valid food handler's certificate expiring in 2024. Quick to learn and eager to acquire new skills. Courteous and professional Cafe Clerk with extensive experience in preparing and serving high-quality beverages and food, maintaining a clean and comfortable establishment. Committed to ensuring safe and sanitary conditions and creating attractive product displays that meet company standards. Recognized for dependability and a strong background in food services, dedicated to delivering exceptional customer service to foster repeat business. Consistently exceeds expectations to satisfy customers and enhance business operations.
Overview
3
3
years of professional experience
Work History
Cafe Attendant
Arrows Active Play Park
12.2022 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
- Reduced wait times for customers by quickly processing orders and payments with accuracy.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Monitored food temperatures to comply with safety regulations.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Replenished products daily for optimal freshness and visibility.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Notified management of product and supply shortages to reduce disruption in availability.
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
- Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
- Greeted customers with smile and provided helpful suggestions.
Floating Teacher
First Baptist Church of Fair Oaks Ranch Day School
10.2022 - 12.2022
- Provided childcare for children aged 0-5, trained in CPR, and had a full background check completed.
Ice Cream Scooper
Parker's Ice Creams
05.2021 - 10.2022
- Trained to handle food safely and efficiently, as well as give great customer service
- Duties included scooping ice cream, upselling extras and products, making milkshakes, cashiering, cleaning tables/counters/floors, and washing dishes.
Volunteer Front Desk Staff
Hill Country Daily Bread
06.2022 - 09.2022
- Trained to answer the phone professionally and efficiently
- Filed paperwork and helped check in volunteers and visitors.
Education
High School -
Lyons Academy
Home (San Antonio TX)06.2024
Bachelors in Business Administration - Business Administration
Thomas Edison State University
New Jersey 06.2024
Skills
- Food safety knowledge
- Cleanliness Maintenance
- Team Coordination
- Cash handling proficiency
- Barista expertise
- Food presentation
- Food Service
- Upselling strategies
- Excellent work ethic
- Quick Learner
- Customer Service
- Team Player
- Food handling safety
- Cash Handling
Accomplishments
I achieved my bachelor degree in business administration at age 19.
Timeline
Cafe Attendant
Arrows Active Play Park
12.2022 - 06.2024
Floating Teacher
First Baptist Church of Fair Oaks Ranch Day School
10.2022 - 12.2022
Volunteer Front Desk Staff
Hill Country Daily Bread
06.2022 - 09.2022
Ice Cream Scooper
Parker's Ice Creams
05.2021 - 10.2022
High School -
Lyons Academy
Bachelors in Business Administration - Business Administration
Thomas Edison State University
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