
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
• Trained and mentored new employees, ensuring they understood company policies, sales techniques, and daily responsibilities.
• Managed administrative tasks, including paperwork, computer operations, and maintaining accurate client records.
• Provided excellent customer service by checking in clients, answering questions, and helping them choose the best tanning options for their needs.
• Maintained cleanliness and organization of the salon by cleaning beds, handling laundry, and mopping floors to uphold company hygiene standards.
• Consistently exceeded sales goals by upselling memberships, lotions, and other products, achieving the highest sales among assistant managers.
• Assisted with inventory management and product restocking to ensure smooth daily operations.
• Supported management in daily business operations, including scheduling, troubleshooting, and handling customer concerns.