Faith Matters
Huntington Beach,USA
Summary
Dynamic, people-focused professional with extensive experience in employee training, hospitality operations, and team coordination. Expertise in training new employees, optimizing workflows, and fostering professional communication to enhance employee and customer experiences. Currently transitioning into Human Resources, driven by a strong passion for employee support, onboarding processes, and people operations. Committed to creating a positive workplace culture that empowers individuals and drives organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server | Trainer
Hillstone Restaurant Group (Houston’s)
Irvine, CA
09.2023 - Current
- Trained new employees across multiple front-of-house roles
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Resolve guest concerns professionally while maintaining operational efficiency
- Collaborate with leadership and team members to support seamless daily operations
Social Media & Brand Coordinator
HQ Gastropub
Huntington Beach, CA
06.2023 - Current
- Facilitated direct engagement with ownership and management to align communication efforts with operational objectives.
- Oversaw content calendar management, messaging strategies, and project execution across digital platforms.
Hostess | Service Assistant | Certified Trainer
P.F. Chang’s
02.2022 - 10.2023
- Trained and onboarded new team members on procedures and company standards
- Supported high-volume operations while maintaining strong customer experience standards
Training Assistant & Social Media Manager
Surfside Dog Academy
12.2020 - 10.2021
- Supported training operations and day-to-day coordination
- Communicated with clients and supported team operations
Education
Business & Marketing Coursework
Orange Coast College
High School Diploma - undefined
Huntington Beach High School
Huntington Beach06.2022
Skills
- Employee Training
- Conflict Resolution
- Process Improvement/Workflow optimization
- Customer Experience/Service Mindset
- Communication
- Adaptability/willingness to learn
- Project Ownership
- Effective time management
Certification
- Human Resources Foundations — LinkedIn Learning
- Recruiting Foundations — LinkedIn Learning
- Hospitality Training Certification
Timeline
Server | Trainer
Hillstone Restaurant Group (Houston’s)
09.2023 - Current
Social Media & Brand Coordinator
HQ Gastropub
06.2023 - Current
Hostess | Service Assistant | Certified Trainer
P.F. Chang’s
02.2022 - 10.2023
Training Assistant & Social Media Manager
Surfside Dog Academy
12.2020 - 10.2021
High School Diploma - undefined
Huntington Beach High School
Business & Marketing Coursework
Orange Coast College