Faith McKay
Hinesville
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
DMAC
Pooler
10.2025 - Current
- Supervised team members during shifts to ensure operational efficiency.
- Managed inventory levels and assisted in stock replenishment processes.
- Trained new employees on company policies and safety procedures.
- Coordinated staff schedules to optimize labor resources and coverage.
- Conducted regular equipment checks to maintain operational readiness.
- Monitored adherence to quality standards during production activities.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Shift Lead Manager
Southern Rocks Restaurants LLC.
Kokomo
01.2022 - 09.2025
- Promoted from FOH/BOH to shift lead based on strong performance and leadership ability
- Oversaw daily store operations and ensured smooth workflow, team efficiency, and compliance with company standards
- Managed opening and closing procedures, including cash reconciliation, deposits, and shift documentation
- Monitored labor, sales, and productivity metrics to balance profitability with quality service
- Delegated tasks and positioned team members strategically based on strengths and shift demands
- Provided hands-on leadership and real-time coaching to improve performance and morale
- Resolved guest and team conflicts quickly and professionally, maintaining a positive environment
- Trained and mentored new hires on operational procedures, customer service, and teamwork
- Communicated effectively with management and team members to ensure alignment and accountability
- Drove operational improvements that enhanced guest satisfaction and team productivity
- Trusted to act as a manager-on-duty, overseeing all store operations and decision-making.
- Proficient in Microsoft Office and Google Workspace.
- Experienced in scheduling, data entry, and team coordination.
- Recognized for reliability, adaptability, and strong communication in fast-paced environments.
Education
High School -
Homeschool
KokomoSkills
- Customer Service Excellence
- Training & Mentorship
- Adaptability & Flexibility
- Communication & Collaboration
- Inventory management
- Customer complaint resolution
- Equipment maintenance
- Team leadership
- Operational efficiency
- Shift oversight
- Conflict resolution
Additional Information
Proficient in Microsoft Office and Google Workspace. Experienced in scheduling, data entry, and team coordination. Recognized for reliability, adaptability, and strong communication in fast-paced environments.
Certification
- ServSafe 2026
Timeline
Shift Leader
DMAC
10.2025 - Current
Shift Lead Manager
Southern Rocks Restaurants LLC.
01.2022 - 09.2025
High School -
Homeschool