Faith McKenzie

Following task sheets for cleaning and stocking.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Followed company security procedures for handling large sums of money.
• Stocked shelves with merchandise when needed.
• Performed other duties as assigned by management.
• Ensured compliance with all safety regulations within the store environment.
• Balanced daily transactions on a computerized point-of-sale system.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Resolved customer complaints professionally in accordance with company policy.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Issued receipts, refunds, credits or change due to customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Conducted price checks for special orders or discounts as requested by customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Discounted purchases by scanning and redeeming coupons.
• Used suggestive selling techniques to promote add-on sales.
• Processed sales transactions to prevent long customer wait times.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Collected payments and provided accurate change.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Worked closely with front-end staff to assist customers.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Learned roles of other departments to provide coverage and keep store operational.

Crafting drinks.

Taking customers orders.

Leading shifts.

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries via phone, email, and chat.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.