Faith Mills
Carroll,OHIO
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Smoothie King
03.2023 - 11.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
Buckle
11.2021 - 02.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Bloom Carroll High School
Carroll, OH05.2024
Skills
- Complaint resolution
- Complaint handling
- Time management
- Payment processing
- Retail sales customer service
- Customer service
- Positive and professional
- Data entry
- Money handling
- Problem-solving
Timeline
Customer Service Representative
Smoothie King
03.2023 - 11.2024
Sales Associate
Buckle
11.2021 - 02.2022
High School Diploma -
Bloom Carroll High School