Faith Ortiz
Oceanside,CA
Summary
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Self-driven outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Sales Associate
HomeGoods
11.2020 - 09.2021
- Tracked stock using company inventory management software.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Connected with customers to support positive transaction experiences and address service concerns.
- Answered questions about store policies and addressed customer concerns.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
TJX Companies
Oceanside, CA
09.2021 - 04.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Barista
Always Poppin Gourmet Popcorn
Carlsbad , CA
04.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Receptionist
Minuteman Press Encinitas
Encinitas, CA
09.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Received and routed business correspondence to correct departments and staff members.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Barista Shift Lead
Teaspoon
Carlsbad, CA
05.2023 - 11.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Sales Associate
Swarovski
Carlsbad, CA
11.2023 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Associate Manager
Tumi
Carlsbad, CA
12.2023 - 03.2024
- Enhanced team productivity by implementing efficient project management strategies.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
Education
Coastal Academy High School
Oceanside, CA06.2022
Skills
- Sales trends
- Stocking and replenishing
- product knowledge
- Social perceptiveness
- Fitting Room Oversight
- Cleaning and Sanitizing
- Product Location
- Credits and Refunds
- Price Identification
Timeline
Associate Manager
Tumi
12.2023 - 03.2024
Sales Associate
Swarovski
11.2023 - 03.2024
Barista Shift Lead
Teaspoon
05.2023 - 11.2023
Receptionist
Minuteman Press Encinitas
09.2022 - 05.2023
Barista
Always Poppin Gourmet Popcorn
04.2022 - 09.2022
Sales Associate
TJX Companies
09.2021 - 04.2022
Sales Associate
HomeGoods
11.2020 - 09.2021
Coastal Academy High School