Faith Pierrot
Birmingham,AL
Summary
Proven Customer Service Specialist, adept in problem-solving and customer satisfaction, significantly enhanced loyalty at Walgreens through effective dispute resolution and empathy. Skilled in cash handling and maintaining professionalism under pressure, consistently exceeding service goals. Demonstrates reliability and analytical thinking, ensuring a positive shopping experience and a hardworking, motivated student.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Publix
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
Walgreens
08.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology
University of Alabama At Birmingham
Birmingham, AL05.2027
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Problem-Solving
- Honest and Dependable
- Cleaning and sanitizing
Affiliations
- American Medical student Association at UAB
Gym , Church Choir
I enjoy going to the UAB gym frequently and also attending services at Church of the Highlands
Languages
Haitian Creole
Native or Bilingual
Timeline
Customer Service Cashier
Publix
04.2024 - Current
Customer Service Representative
Walgreens
08.2022 - 04.2024
Bachelor of Science - Biology
University of Alabama At Birmingham
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