Faith Putz
Wichita,KS
Summary
Proven track record in enhancing customer satisfaction and sales at FinishLine, leveraging CRM software expertise and exceptional problem-solving abilities. Excelled in teamwork and collaboration at Quiktrip, significantly reducing discrepancies and fostering a positive work environment. Achieved notable membership growth at YMCA Greater Wichita through effective sales strategies and meticulous attention to detail. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Membership Services Representative
YMCA Greater Wichita
2024.06 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
Assistant Manager
Quiktrip
2022.06 - 2023.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Part Time Sales Representative
FinishLine
2021.05 - 2022.08
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Part Time Clerk
QuikTrip
2018.10 - 2022.06
- Maintained confidentiality of employee records and payroll information.
- Reduced payroll errors with meticulous record-keeping of employee attendance and time-off requests.
- Established clear lines of communication with employees to ensure they understood the importance of accurate timekeeping and their role in maintaining compliance.
- Provided exceptional customer service to internal stakeholders, addressing questions related to payroll calculations, company policies, or general concerns pertaining to recorded work hours.
- Assisted in training and mentoring new Time Clerks, sharing best practices for efficient record-keeping and maintaining a high level of accuracy.
Education
Bachelor of Arts - Business Management
Newberry College
Newberry, SCBachelor of Science - Business Management/Kinesiology
William Penn Univeristy
Oskaloosa, IA05.2024
Associate of Arts - Associates of Science in Sports Management
Kansas City Kansas Community College
Kansas City, KS05.2022
High School Diploma -
Urbandale High School
Urbandale, IA05.2020
Skills
- Membership Processing
- Data entry proficiency
- CRM software expertise
- Up-selling techniques
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Customer service excellence
- Decision-Making
- Microsoft Office
Timeline
Membership Services Representative
YMCA Greater Wichita
2024.06 - Current
Assistant Manager
Quiktrip
2022.06 - 2023.07
Part Time Sales Representative
FinishLine
2021.05 - 2022.08
Part Time Clerk
QuikTrip
2018.10 - 2022.06
Bachelor of Arts - Business Management
Newberry College
Bachelor of Science - Business Management/Kinesiology
William Penn Univeristy
Associate of Arts - Associates of Science in Sports Management
Kansas City Kansas Community College
High School Diploma -
Urbandale High School
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