Faith Sandoval

• Customer service , data entry , organization and management
• Streamlined communication between staff, parents, and administration to improve response times.
• Oversaw budget management and procurement processes for office supplies and resources.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Utilized state systems for processing applications and managing records.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Assisting the nurses with patient care , answering call lights , answering phones
• Assisted in patient care activities, ensuring comfort and safety during procedures.
• Monitored vital signs and reported significant changes to nursing staff promptly.
• Maintained accurate patient records using electronic health record systems.
• Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
• Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
• Improved patient care by providing compassionate and attentive support to patients during daily activities.

• Supervising over 50 caregivers for in home care , recruiting employees, creating employee schedules , interviewing clients and getting their needs, doing monthly visits with clients and staff
• Conducted performance evaluations to support employee development and accountability.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Registration, answering phones , collecting copays , verification of insurance
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.

• Managed communication between patients, healthcare providers, and staff to ensure information flow.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.

• Maintained electronic health records, ensuring compliance with hospital protocols.
• Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
• Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
• Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
• Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
• Enhanced patient care by efficiently managing medical records and transcribing physician orders.
• Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
• Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
• Improved patient experience through compassionate interaction with families during difficult situations.

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