Faith Sawyers
Palm Bay,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Hotel Housekeeper
Hilton
02.2023 - 03.2023
- Cleaned bedrooms, bathrooms, and living spaces to comply with sanitation and hygiene standards.
- Demonstrated a positive and professional attitude with guests, coworkers, and management to contribute to a positive work environment and maintain the reputation of the hotel.
- Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.
Call Center Representative
Addecco
11.2022 - 11.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sterile Processing Technician
Health First's Holmes Regional Medical Center
05.2021 - 05.2022
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA, and AAMI guidelines related to sterilization in compliance with administrative regulations.
Resident Assistant
Brookdale Assisted Living
03.2019 - 06.2021
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Front Service Clerk Bagger
Publix
12.2015 - 12.2018
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from a lot and various site locations.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma -
Melbourne High School
Melbourne, FL05.2017
Skills
- Administrative Support
- Surface Sanitation
- Product and Service Knowledge
- Customer Retention Strategies
- Eligibility Determinations
- Live chat Messaging
- Assembling Packages
- Quality Control
- Proper Storage Procedures
- Charting Expertise
Languages
English
Native or Bilingual
Timeline
Hotel Housekeeper
Hilton
02.2023 - 03.2023
Call Center Representative
Addecco
11.2022 - 11.2022
Sterile Processing Technician
Health First's Holmes Regional Medical Center
05.2021 - 05.2022
Resident Assistant
Brookdale Assisted Living
03.2019 - 06.2021
Front Service Clerk Bagger
Publix
12.2015 - 12.2018
High School Diploma -
Melbourne High School
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