Faith Sims
Natchitoches,LA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Stine Lumber
Natchitoches, Louisiana
08.2024 - Current
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Volunteer
Anacoco Highschool Chapter of Louisiana Lions Club
Anacoco, LA
08.2022 - 05.2024
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with other volunteers to create a positive work environment.
Education
High School Diploma -
Anacoco High School
Anacoco 05-2024
Associates of General Studies - General Studies
Northwestern State University of Louisiana
Natchitoches, LA05-2024
Bachelor in History - History
Northwestern State University of Louisiana
Natchitoches, LA05-2028
Bachelor in Liberal Arts - Humanities And Social Thought
Louisiana Scholars College
Natchitoches, LA05-2028
Skills
- Customer service
- Effective communication
- Project management
- Research skills
- Critical thinking
- Team building
- Time management
- Data analysis
- Product education
- Multi-line phone talent
- Adaptive team player
- Active listening
- Hospitality and accommodation
- Multi-task management
Accomplishments
- Certificate of Academic Achievement
- First Place in Regional Competitions for Personal Finance, Business Management, and Business Ethics
- 2nd Place for Personal Finance and Business Management at State level
- Attended National competition for Personal Finance
- Vernon Parish Academic Banquete Honoree
- Graduated Summa Cum Laude from Anacoco High School
Timeline
Customer Service Representative
Stine Lumber
08.2024 - Current
Volunteer
Anacoco Highschool Chapter of Louisiana Lions Club
08.2022 - 05.2024
High School Diploma -
Anacoco High School
Associates of General Studies - General Studies
Northwestern State University of Louisiana
Bachelor in History - History
Northwestern State University of Louisiana
Bachelor in Liberal Arts - Humanities And Social Thought
Louisiana Scholars College
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