Faith Tancrede
Aurora,CO
Summary
I am seeking a position that will allow me to utilize my managerial, customer relations, leadership and communication skills. I thrive when given new challenges and make every effort to achieve my goals at great lengths. I am ambitious with a zest for life and human interaction. My goal is to be the best possible candidate for the position, to maintain being a part of a productive team and to succeed within the company. I am always the first one to volunteer and set the example and look for opportunities to develope myself and advance within the company.
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar Tree
Aurora, CO
01.2023 - Current
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired and trained team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Achieve a 20% increase in sales compared to the previous year, while adhering to stringent labor hour constraints.
- Managed a team of 18 employees on a regular basis and provided leadership and support at an additional location during periods without an assigned store manager.
- Recorded the highest sales figures in the store's history during the 2023 holiday season.
- Consistently qualified for performance-based bonuses due to exceptional sales achievements. Received an award for exceptional comparable sales performance in the fourth quarter.
Advanced Patient Care Technician
The Little Clinic - Kroger
Centennial, CO
07.2020 - 08.2022
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Supported nurses in daily patient care activities by taking vital signs, documenting in patient charts and checking eligibility on their individual insurance.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Kept instruments and equipment clean and effectively sanitized.
- Works with multiple computer programs consistently.
- Works with a multi level phone
- Clerical and clinical duties
Assistant Manager
Five Guys
Lonetree, CO
01.2018 - 06.2018
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Planned and prepared workflow schedules, delegating tasks for 35-member team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Trained team of 35 to deliver outstanding customer service, boosting customer satisfaction ratings 30%.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
University Of Arizona Global Campus
Bachelor of Science - Psychology - Sociology
University Of Arizona Global Campus
GED -
Arapahoe-Douglas Works
Aurora, CO01.2000
Skills
- HIPAA compliance
- OSHA Compliance
- Inventory and supply management
- Labor Management
- Team management and Leadership
- Type 65 wpm
- Talent Recruitment
- Operations Management
- Supply Ordering
- Payroll Management
- Customer Service Management
- Store Merchandising
- Loss Prevention
- Retail Inventory Management
- Team Development
- Employee Training
- POS Systems
- Goals and performance
- Relationship building and management
- Employee Scheduling
- Team Building and Leadership
- Accurate money handling
- Employee Terminations
- Bank deposit procedures
- Security System Monitoring
- Retail Merchandise Quality Standards
- Delegating Work
- Performance Reviews
- Vendor Management
- Policies and Procedures
- Friendly and Positive
- Customer Response
- Multitasking and Organization
- Strategic thinker
- Leadership Development
- Leading Staff Meetings
- Store displays
Timeline
Store Manager
Dollar Tree
01.2023 - Current
Advanced Patient Care Technician
The Little Clinic - Kroger
07.2020 - 08.2022
Assistant Manager
Five Guys
01.2018 - 06.2018
University Of Arizona Global Campus
Bachelor of Science - Psychology - Sociology
University Of Arizona Global Campus
GED -
Arapahoe-Douglas Works