Faith Vallero
Homemaker
Cheyenne,WY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
24-7 Intouch
Denver, CO
08.2015 - 12.2015
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Urban Lending Solutions
Denver, Colorado
06.2012 - 06.2014
- Worked exclusively with Bank of America through office of President and CEO.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Facilitated contact between the customer and their single point of contact
- Provided pertinent Foreclosure information to customers and their authorized third parties
Customer Retention
Dish Network
Denver , Colorado
06.2009 - 02.2012
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Developed new strategies for customer retention activities.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Jefferson Online Highschool
Orange County, FL 05.2009 - 05.2009
Skills
Complaint resolution
Certification
HHA/CNA Through Emily Griffith Opportunity School
Timeline
Customer Service Representative
24-7 Intouch
08.2015 - 12.2015
Customer Service Representative
Urban Lending Solutions
06.2012 - 06.2014
Customer Retention
Dish Network
06.2009 - 02.2012
GED -
Jefferson Online Highschool
05.2009 - 05.2009
HHA/CNA Through Emily Griffith Opportunity School
10-2007
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