Faith Vaughn
Midway City,OK
Summary
Detail-oriented leader with a strong background in cash handling and inventory control. Known for effective time management and coaching abilities, delivering consistent results in high-pressure environments.
Results-driven Merchandise Manager with proven expertise in inventory management and team leadership. Recognized for reducing markdowns and optimizing stock levels, ensuring customer satisfaction and operational efficiency.
Dynamic professional with extensive experience in retail management. Skilled in problem-solving, team training, and enhancing customer service. Committed to leveraging relationship-building skills to drive sales and improve operational processes.
Overview
5
5
years of professional experience
Work History
Merchandise Manager
Ulta Beauty Inc.
Shawnee, OK
10.2024 - Current
- Maintained updated product knowledge to successfully educate and advise customers and employees.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Managed stock replenishment processes to maintain optimal inventory levels and minimize out-of-stocks.
- customer servicing and customer feedbacks and responding to feed backs.
- training new employees.
- dealing with money and counting the safe and all registers and deposts.
- handling products and selling and meeting goals for selling products.
- handlings events and freelancers.
- leading team.
Pull/Count Team Member
Grand Casino
Shawnee, OK
01.2024 - 12.2024
- Trained new team members on standard operating procedures and safety protocols.
- Conducted audits of cash handling practices to identify discrepancies and implement improvements.
- Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
- Handled money, ticket and chips
- Counted cash and casino chips to accurately reconcile transaction reports.
- Audited money drawers and hand or machine-counted large cash values.
- pulling all money out machine and tables and counting all money
Lead Cashier
Ulta Beauty Inc.
Shawnee, OK
10.2022 - 10.2024
- Supervised daily cash operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service excellence and register processes.
- Implemented inventory management practices, enhancing stock accuracy and availability.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Collaborated with management to design promotional displays that increased product visibility and sales.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Led cashiers and associates in providing thoughtful customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
Beauty Advisor
Ulta Beauty Inc.
Shawnee, OK
10.2021 - 10.2022
- Assisted clients with product selection, enhancing personalized shopping experiences.
- Educated customers on skincare and makeup application techniques, fostering brand loyalty.
- Maintained up-to-date knowledge of beauty trends and product lines to provide informed recommendations.
- Collaborated with team members to ensure store merchandising standards were consistently met.
- Developed promotional displays, attracting customer engagement and increasing sales opportunities.
- Trained new beauty advisors on product knowledge and customer service best practices.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Education
High School Diploma -
Epic Chapter Schools
Oklahoma City, OKSkills
- Inventory management
- Seasonal planning
- Stock replenishment
- Team leadership
- Customer service
- Coaching and mentoring
- Relationship building
- Resourcefulness
- Time management
- Problem-solving
- Sales analysis
- Inventory control
- money handing
Timeline
Merchandise Manager
Ulta Beauty Inc.
10.2024 - Current
Pull/Count Team Member
Grand Casino
01.2024 - 12.2024
Lead Cashier
Ulta Beauty Inc.
10.2022 - 10.2024
Beauty Advisor
Ulta Beauty Inc.
10.2021 - 10.2022
High School Diploma -
Epic Chapter Schools