Summary
Overview
Work History
Education
Skills
Timeline
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Faith Ward

Moundsville,WV

Summary

Successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

5
5
years of professional experience

Work History

Shift Manager

Taco Bell
Moundsville, WV
07.2022 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.

Food/Service Crew Member

Wendys Fast Food
Moundsville, WV
10.2019 - 07.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.

Sales Associate

Tractor Supply Company
Glendale, WV
04.2020 - 03.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

John Marshall High School
Glendale, WV
05-2020

Skills

  • Safety Compliance
  • Staff Development
  • Team Development
  • Staff Motivation
  • Mentoring and Coaching
  • Employee Training
  • Hiring and Recruiting
  • Compliance understanding
  • Opening and closing procedures
  • Cash Handling
  • Documentation And Reporting
  • Tech-Savvy

Timeline

Shift Manager

Taco Bell
07.2022 - Current

Sales Associate

Tractor Supply Company
04.2020 - 03.2021

Food/Service Crew Member

Wendys Fast Food
10.2019 - 07.2022

High School Diploma -

John Marshall High School

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Faith Ward