Faith Williams
Spring Hill,Florida
Summary
Experienced pharmacy technician with two years of hands-on experience in efficiently managing medication dispensation, maintaining inventory, and providing exceptional customer service. Seeking to transition into a certified nursing assistant role to leverage my strong interpersonal skills, attention to detail, and passion for patient care. Dedicated to providing compassionate assistance to patients, supporting nursing staff, and contributing to a positive healthcare environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
4096 Mariner Blvd, Spring Hill, FL 34609
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Cashier
Walgreens
315 W Platt St, Tampa, FL 33606
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dietary Aide
Oak Hill Senior Living
7411 Cortez Oaks Blvd, Brooksville, FL 34613
02.2020 - 06.2024
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL05.2022
Skills
- Active Listening
- Communication
- Observation Skills
- Patience
- Interpersonal Skills
- Time Management
- Adaptability
- Conflict Management
- Attention to detail
BLS/CPR
American Red Cross CPR/BSL
Adult
Child and Baby First Aid/CPR AED
Completion date 3/7/2023
Timeline
Pharmacy Technician
Walgreens
11.2022 - Current
Cashier
Walgreens
06.2022 - Current
Dietary Aide
Oak Hill Senior Living
02.2020 - 06.2024
High School Diploma -
Frank W. Springstead High School