Faith Williams
Arlington Heights,IL
Summary
Results-driven professional with a proven track record of meeting organizational needs through consistent and organized practices. Recognized for high productivity and efficiency in task completion, with expertise in inventory management, staff training, and sales strategy implementation. Demonstrates strong leadership, communication, and problem-solving skills to enhance team performance and achieve store objectives, while adept at adapting to new challenges in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Professional Supervisor
Titan Security Group
Skokie, Illinois
09.2023 - Current
- Conduct building tours, monitored CCTV systems to ensure safety and security of premises. Monitor alarm systems & control building access.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Recognized by management for providing exceptional customer service.
- Supervised property entrances and exits and monitored employee safety.
- Maintained records of security incidents and responses for auditing and improvement purposes.
- Prepared to take an active role in Emergency operations procedures by utilizing evacuation plans, through ongoing training and drills
- Trained new employees on company policies, job duties, and performance expectations.
- Worked outside in clement weather and extreme temperatures
Assistant Manager
Things Remembered
Chicago Ridge, Illinois
10.2018 - 01.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated a schedule for staff, attended weekly calls with the District Manager, and resolved customer issues in the store.
- Build a relationship with the client by becoming an advisor, assisting with the selection and fulfillment of the order.
- Strong organizational skills, excellent phone etiquette, and communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage workload efficiently in a fast-paced environment.
- Strong interpersonal skills, and a team-oriented mindset.
- Run daily operations while providing administrative support to employees, which included sales and production.
Education
High School Diploma -
Queen of Peace High School
Burbank, IL05-2004
Some College (No Degree) - Education
South Suburban College
South Holland, ILSkills
- Excellent phone etiquette and communication skills, both verbal and written
- Ability to multitask, prioritize, and manage workload efficiently in a fast-paced environment
- Strong interpersonal and organizational skills
- Security officer training
- Daily incident reporting
- CCTV experience and footage review
- Staff supervision
- Records management
- Time management
- Customer service
Certification
- PERC (Permanent Employee Registration Card), 2024
- First Aid, CPR, AED, American Red Cross, 2023
Timeline
Security Professional Supervisor
Titan Security Group
09.2023 - Current
Assistant Manager
Things Remembered
10.2018 - 01.2023
- PERC (Permanent Employee Registration Card), 2024
- First Aid, CPR, AED, American Red Cross, 2023
High School Diploma -
Queen of Peace High School
Some College (No Degree) - Education
South Suburban College
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