Faith Williams
Residential Program Supervisor
Berwyn,IL
Summary
Human services leader with over ten years of experience in managing residential operations and supervising multidisciplinary teams. Expertise in budgeting, staff development, and building community partnerships. Committed to trauma-informed and equity-driven service delivery and program leadership.
Professional coordinator with strong background in project management and strategic planning. Proven track record of leading cross-functional teams to achieve organizational goals and adapt to changing needs. Skilled in conflict resolution, stakeholder engagement, and resource allocation. Known for reliability, effective communication, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Lead Resident Coordinator
Metro Family Services
11.2021 - Current
- Supervised a team of 15 serving 350 senior residents in subsidized housing.
- Managed programs, events, and workshops to boost resident engagement.
- Oversaw budgets, payroll, and staff hours; coordinated food distribution.
- Trained staff and assessed resident needs.
- Led outreach and built community partnerships.
- Supported residents with job referrals and digital literacy classes.
- Ensured compliance, scheduling, and daily operations.
- Fostered a trauma-informed, inclusive environment.
Foster Parent Navigator/Recruitment Specialist
Children's Home and Aid
02.2018 - 10.2020
- Organized and led workshops to educate potential foster parents on fostering processes.
- Established and maintained partnerships with local organizations to support foster families.
- Provided ongoing support and resources to enhance positive experiences for foster families.
- Conducted outreach, screening, and interviews to identify qualified foster families.
Community Health Advocate (Supervisor)
Sinai Health System
03.2014 - 01.2018
- Conducted crisis assessments for emergency department visitors to ensure timely interventions.
- Developed performance metrics reports to enhance team accountability.
- Optimized customer service by crafting tailored procedures.
- Ensured seamless workflow through effective interdepartmental coordination.
- Analyzed survey data to identify patterns in client behavior.
- Provided community-based support by connecting individuals with job training, housing resources, and public aid programs.
- Partnered with local organizations to assist clients in securing employment and stabilizing reentry into the workforce.
Education
Certificate - Life/Wellness Coach
International Association of Professions Career Co
(Online) 05.2001 - 04.2023
Bachelor of Arts - Criminal Justice
Roosevelt University
Chicago, IL 05.2001 -
Skills
- Program Development
- Team Supervision
- Budget Management
- Workforce Development
- Diversity, Equity, and Inclusion (DEI)
- Trauma-Informed Care
- Community Partnership Building
Timeline
Lead Resident Coordinator
Metro Family Services
11.2021 - Current
Foster Parent Navigator/Recruitment Specialist
Children's Home and Aid
02.2018 - 10.2020
Community Health Advocate (Supervisor)
Sinai Health System
03.2014 - 01.2018
Certificate - Life/Wellness Coach
International Association of Professions Career Co
05.2001 - 04.2023
Bachelor of Arts - Criminal Justice
Roosevelt University
05.2001 -
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