Faith A. Granados
Summary
Caring and compassionate new graduate skilled in collaborating with interdisciplinary teams to deliver patient-centered care to ensure optimal healthcare outcomes. Educated in anatomy and physiology, nursing fundamentals, and medical terminology. Proficient in patient care, assessments, medication administration, and health education. Successful in quickly building rapport with patients and families. Committed to providing compassionate care and advocating for the well-being of patients. Eager to combine ongoing nursing education and experience to secure a nursing internship in a dynamic healthcare setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Promotions
J &K Productions
01.2021 - 12.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Stylist Sales Associate
Michael Kors
05.2016 - 12.2020
- Build strong relationships with customers accountable to commitments high level of customer interaction.
- Demonstrated attentiveness and critical listening skills while assisting customers in solving problems and complaints
Stylist Sales Associate
American Eagle
01.2014 - 02.2016
- Customer service skills in English and Spanish
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
El Paso, TX05.2024
Bachelor of Science - Biological Sciences With Biomedical Concentration
The University of Texas At El Paso
El Paso, TX08.2021
Skills
- Effective Communication
- Active listening
- Empathy and Compassion
- Bilingual
- Detail-oriented
- Critical thinking
- Direct patient care
- Multitask and prioritize tasks effectively
- Ability to remain calm under pressure
- Work collaboratively as part of a team
Clinical Experience
January 2023- December 2023
The Hospitals of Providence
- Executed clinical rotations in ICU, Emergency Department, Medical-Surgical, Pediatrics, Obstetrics and Gynecology, and Mental Health as part of the nursing curriculum.
- Worked under the direct supervision of a Registered Nurse providing bedside care, treatments, and clinical documentation.
Certification
- Basic Life Support Provider (CPR and AED)
Timeline
Customer Service & Sales Promotions
J &K Productions
01.2021 - 12.2022
Stylist Sales Associate
Michael Kors
05.2016 - 12.2020
Stylist Sales Associate
American Eagle
01.2014 - 02.2016
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Bachelor of Science - Biological Sciences With Biomedical Concentration
The University of Texas At El Paso
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<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)