Faithanna Thomas
Houston,TX
Summary
Results-driven restaurant leader with a proven ability to optimize operations effortlessly, increase sales, and cultivate high-performing teams. Naturally skilled in streamlining processes, enhancing customer satisfaction, and driving profitability, making success inevitable in any environment. A strategic thinker with an instinct for leadership, effortlessly managing staffing, inventory, and financial performance. Known for creating thriving workplaces where excellence becomes second nature, ensuring consistent growth and efficiency. Hiring me means securing a leader who makes high-impact results feel automatic.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings GO
Houston, TX
09.2023 - 03.2025
- Oversee all restaurant operations, including staffing, inventory management, and customer experience, ensuring smooth and profitable business operations.
- Lead and train a team of seven employees, fostering a culture of accountability, efficiency, and exceptional service.
- Implemented new operational strategies that increased sales by 10% to 15% and improved staff performance.
- Manage financial reports, scheduling, and cost control to optimize profitability.
Shift Manager
Buffalo Wild Wings GO
Houston, TX
08.2022 - 09.2023
- Supervised shifts, ensuring high service standards, and efficient kitchen and front-of-house operations.
- Assisted in training and mentoring new employees, increasing staff retention, and overall performance.
- Managed inventory and placed orders to maintain stock levels while minimizing waste.
- Resolved customer complaints quickly and effectively to maintain a high level of satisfaction.
Team Member
Buffalo Wild Wings GO
Houston , TX
10.2021 - 08.2022
- Delivered exceptional customer service, taking orders, handling payments, and ensuring food quality met company standards.
- Worked collaboratively with kitchen and front-of-house staff to maintain a fast-paced, high-energy environment.
- Consistently met and exceeded performance goals, earning a promotion to Shift Manager.
Assembly Line Worker
Daikin
Houston, TX
01.2017 - 08.2021
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Followed standard operating procedures while performing tasks on the assembly line.
Deli Worker
Kroger
Houston, TX
01.2017 - 12.2018
- Ensured proper food handling to prevent contamination.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Education
High School Diploma -
Cypress Ridge
Houston, TX06-2016
Skills
- Customer service
- Employee training
- Inventory management
- Machine operation
- Use of Power Tools
- Task prioritization
Timeline
Assistant General Manager
Buffalo Wild Wings GO
09.2023 - 03.2025
Shift Manager
Buffalo Wild Wings GO
08.2022 - 09.2023
Team Member
Buffalo Wild Wings GO
10.2021 - 08.2022
Assembly Line Worker
Daikin
01.2017 - 08.2021
Deli Worker
Kroger
01.2017 - 12.2018
High School Diploma -
Cypress Ridge
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