Faithiea Gross
First Student Transportation
Maywood,Illinois
9
years of professional experience
Dynamic Operations Manager at First Student Transportation with a proven track record in enhancing operational efficiency and team leadership. Expert in problem-solving and strategic planning, successfully improved route management and billing processes, fostering strong client relationships and driving performance improvements. Committed to employee development and conflict resolution for optimal team performance.
Work History
Operations Manager
8 Years 11 MonthsAssisted in daily operations by supporting dispatch with route management. Kept accurate records of incoming and outgoing items. Handled billing tasks effectively. Communicated updates to the district regarding school information. Participated in meetings to address concerns and facilitate resolutions.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Management
Performance monitoring
Employee motivation
Staff development
Customer relationship management
Goal setting
Client relationships
Strategic planning
Project leadership
Timeline
Operations Manager
First Student Transportation
08.2017 - CurrentRead More
Marshall Metro High School
High School Diploma
Read More