Faith Ke'Auli'i Ka'ipo'O Kalani Derouin
Papa Kona Restaurant
Kailua-Kona,HI
3
years of professional experience
Friendly hostess with experience in guest relations, reservation handling, and smooth front-of-house support. Skilled in phone etiquette, welcoming guests, and keeping seating organized during busy shifts.
Work History
Hostess
2 Years 11 Months- Greeted guests promptly and managed waitlist flow to maintain smooth dining room seating.
- Coordinated reservations and walk-ins using seating charts to balance table availability.
- Communicated accurate wait times and dining room updates to guests and servers.
- Maintained organized host stand operations, including menus, reservations, and guest information.
- Assisted team members with opening and closing host duties to ensure consistent coverage.
- Supported smooth turnover by monitoring table status and preparing sections for incoming guests.
- Escorted parties to tables and accommodated special seating requests with professionalism.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm a a friendly and warm presence throughout the the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.
- Cross-trained to handle different restaurant roles, including clearing tables, retrieving guest requests, helping kitchen crew and to-go stations.
Education
High School Diploma
Skills
Customer service
Phone etiquette
Reservation handling
Seating arrangements
Table allocation
Bill processing
Dining area upkeep
Table maintenance
Food safety awareness
Welcoming guests
Effective multitasking
Patience and empathy
Menu presentation
Takeout management
Timeline
Hostess
Papa Kona Restaurant
12.2023 - CurrentRead More
Kealakehe High School
High School Diploma
Read More