Summary
Overview
Work History
Education
Skills
Timeline
Server
Faithlyn Parsons

Faithlyn Parsons

Bamboo, St.Ann

Summary

PROFILE INFO

My mission is to achieve financial stability aiding in furthering my education. My dream is to pursue a career in the Hospitality and Tourism Management as well as gain exposure in the area of choice. This experience will help to develop my skills so that I may be able to apply my knowledge while contributing not only my general progress but also to the improvement of this organization.

Overview

8
8
years of professional experience

Work History

Server

Stein Erickson Lodge
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Chatham Bars Inn
04.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Barista

Nemacolin Woodlands Resort
05.2023 - 11.2023
  • Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

HOSTESS

STEIN ERIKSEN LODGE
11.2019 - 04.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

WAITRESS

BANQUET SERVER -GRAND HOTEL
04.2017 - 11.2020
  • Timely processing of Customer orders and ffollow-upsto ensure oon- timedeliveries
  • Timely polishing of utensils to ensure smooth turnover of tables
  • Handle guest queries and concerns and report where necessary
  • Assist in cleaning and sanitizing oestaurants
  • Generate uupsells in Wine and Special dinner occasions
  • Perform banquet service for weddings and groups

HOUSEKEEPER

RESORT GROUP STEAMBOAT
11.2018 - 04.2019
  • Handle Guest’s food and drink orders and assist with Restaurant Reservations
  • Timely setting up of Restaurants and Special Occasions
  • Report or Resolve Guests’ complaints quickly to maintain a high-quality
  • Customer Service Experience
  • Managed assigned workstations to include removing dirty or used utensils, glassware, and linen
  • Assists with room and banquet services as the need arise

Education

Food And Beverage

Runaway Bay HEART Institute
06.2003

High School Diploma -

York Castle High
07.1996

Skills

  • Exceptional customer service
  • Professional appearance
  • Strong work ethic

Timeline

Server

Stein Erickson Lodge
11.2024 - Current

Server

Chatham Bars Inn
04.2024 - 11.2024

Server/Barista

Nemacolin Woodlands Resort
05.2023 - 11.2023

HOSTESS

STEIN ERIKSEN LODGE
11.2019 - 04.2022

HOUSEKEEPER

RESORT GROUP STEAMBOAT
11.2018 - 04.2019

WAITRESS

BANQUET SERVER -GRAND HOTEL
04.2017 - 11.2020

High School Diploma -

York Castle High

Food And Beverage

Runaway Bay HEART Institute

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Faithlyn Parsons