Faizan Ahmad
Calgary
Summary
Versatile professional with a proven track record in customer service and banking operations, notably at Albaraka Bank LTD. Excelled in enhancing customer satisfaction and streamlining banking processes. Skilled in CCTV monitoring and client relationship management, achieving operational excellence and fostering client loyalty through strategic engagement initiatives.
Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.
Overview
9
9
years of professional experience
Work History
Store Associate
Lahore Halal Meat
Calgary, Canada
06.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Security Supervisor
Stone Securities
Glasgow, United Kingdom
11.2022 - 01.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Relationship Manager, Banking Operations
Albaraka Bank LTD
Gojra, Pakistan
06.2016 - 08.2021
- Maintained compliance with all regulatory requirements, ensuring continued operational excellence within the relationship management function.
- Organized regular client events to maintain engagement levels and foster loyalty within our customer base.
- Negotiated favorable terms for credit facilities, supporting business expansion while mitigating risks associated with lending activities.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
Education
Bachelor of Science - Accounting And Finance
Government College University
Faisalabad, Pakistan08-2014
Master of Science - Marketing
Stirling University Scotland
Glasgow10-2024
Skills
- Customer service
- CCTV monitoring
- Client relationships
- Banking operations experience
- Cash handling accuracy
- Customer relationship management
- Organization
- Customer assistance
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Associate
Lahore Halal Meat
06.2024 - Current
Security Supervisor
Stone Securities
11.2022 - 01.2024
Relationship Manager, Banking Operations
Albaraka Bank LTD
06.2016 - 08.2021
Bachelor of Science - Accounting And Finance
Government College University
Master of Science - Marketing
Stirling University Scotland
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