Fakeala Exum
Wendell,NC
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
24
24
years of professional experience
Work History
Leasing Consultant
Bell Partners
Raleigh, NC
09.2022 - Current
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed strong relationships with residents, addressing concerns and enhancing community satisfaction.
- Assisted in marketing initiatives, utilizing social media and online platforms to attract new tenants.
- Collaborated with maintenance teams to ensure timely resolution of resident requests and issues.
- Collected rent and tracked resident payments and information in computer system.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Jewelry Specialist
Jared The Galleria Of Jewelry
Raleigh, NC
11.2018 - 09.2022
- Advised customers on jewelry selection, enhancing overall shopping experience.
- Educated clients on gemstone characteristics and care techniques to promote informed purchases.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Developed promotional displays that attracted customer attention and increased sales engagement.
- Trained new employees on product knowledge and sales techniques, fostering a culture of continuous improvement within the team.
- Assisted in designing custom pieces, resulting in unique and memorable jewelry for clients.
- Increased repeat business through exceptional customer service and relationship-building skills.
- Contributed to a significant increase in annual sales through upselling techniques and effective product presentation skills.
- Collaborated with team members to maintain a visually appealing store environment, attracting new customers and boosting sales.
- Resolved customer issues professionally, maintaining positive relationships even during challenging situations.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of popular items.
- Worked cohesively with the team to meet and exceed sales goals, fostering a positive work environment and consistently exceeding client expectations.
- Aided clients in selecting appropriate financing options while adhering to ethical lending practices.
- Educated customers on proper jewelry care, extending the lifespan of their purchases and fostering trust in our brand.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Collector
Farmer's Home Furniture
Tarboro, NC
04.2014 - 11.2018
- Managed customer accounts to ensure timely payments and maintain positive relationships.
- Implemented effective collection strategies to reduce outstanding debt levels.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Responded to customer inquiries and provided detailed account information.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Office Manager
Coastal Variety Discount Outlet
Tarboro, NC
05.2012 - 04.2014
- Streamlined office operations to enhance workflow efficiency and reduce overhead costs.
- Coordinated scheduling and communication among staff to ensure seamless daily operations.
- Developed training programs for new hires, improving onboarding processes and team integration.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing best practices.
- Oversaw budget management, ensuring adherence to financial guidelines while maximizing resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Sales Associate
Citi Trends
Tarboro, NC
03.2002 - 04.2012
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed merchandise presentation, ensuring compliance with company standards and maximizing visual appeal.
- Assisted in inventory management, tracking stock levels, and facilitating timely replenishment of products.
- Implemented promotional displays to drive sales growth and engage customers effectively within the store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Tarboro High School
Tarboro, NC04-2002
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- CRM software
- Phone and email etiquette
- Application processing
- Property tours
- Clear communication
- Lease renewals
- Property management knowledge
Accomplishments
Four Million Dollar Club Achiever
Timeline
Leasing Consultant
Bell Partners
09.2022 - Current
Jewelry Specialist
Jared The Galleria Of Jewelry
11.2018 - 09.2022
Collector
Farmer's Home Furniture
04.2014 - 11.2018
Office Manager
Coastal Variety Discount Outlet
05.2012 - 04.2014
Sales Associate
Citi Trends
03.2002 - 04.2012
High School Diploma -
Tarboro High School
Education and Training
other
Four Million Dollar Club Achiever
Becoming a Four Million Dollar Club Achiever showcases my ability to turn leads into long -term residents while generating over $4M in leasing revenue. It is a testament to my sales strategy, customer-first mindset, and dedication to elevating community performance!