Falecia Long-Battles

• Processed sales transactions using company software systems.
• Assisted customers by addressing product inquiries and resolving service issues promptly.
• Resolved customer complaints through effective communication and tailored problem-solving strategies.
• Educated clients on product features and benefits during interactions.
• Maintained accurate records of customer interactions and transactions.
• Delivered customer service and sales support to enhance customer satisfaction over the phone.
• Responded to customer inquiries, complaints, and requests in a timely manner.
• Processed orders accurately and efficiently by entering data into the computer system.

• Coordinated patient intake processes to optimize appointment scheduling and enhance patient flow.
• Managed electronic health records for accurate patient information retrieval.
• Facilitated effective communication between patients and healthcare providers to improve care coordination.
• Reviewed insurance information to verify patient eligibility for services.
• Ensured compliance with healthcare regulations during intake procedures.
• Maintained accurate client intake records in electronic database system to support data integrity and compliance.

• Processed incoming and outgoing freight at terminal location, ensuring smooth operations.
• Maintained accurate records of shipments and deliveries, enhancing tracking capabilities.
• Coordinated with drivers to facilitate timely pickups and drop-offs of freight, optimizing schedules.
• Provided administrative support by filing paperwork, answering phones, taking messages and responding to emails.
• Scheduled pick-ups with carriers for freight forwarding services.

• Addressed inquiries on cemetery policies and procedures to ensure clarity for families.
• Maintained accurate records of interments and memorials.
• Provided compassionate support to grieving families during their visits.
• Coordinated with military organizations for veteran honors and ceremonies.
• Informed visitors about services and amenities, enhancing their understanding and experience.
• Managed scheduling for events and memorial services efficiently.
• Resolved customer complaints promptly, ensuring satisfaction and maintaining positive relationships.

• Contacted veterans enrolled in PC3/Community Program/Mission Act to gather appointment preferences for efficient scheduling.
• • Offered support and solutions to veterans in accordance with TriWest’s service policies

Probed to determine service needs and accurately input information into electronic systems, enhancing data quality.

• Verified demographic information and updated records.

• Reviewed and interpreted referrals/ standard episodes of care received from the VAMC

• Confirmed preferred providers contact information and location upon request