Falicia Windham
Tuscaloosa
Summary
Versatile Medical Assistant & Phlebotomist with more than 6 years of experience in medical and administrative support. Robust history of accurately documenting patient health information, collecting vital signs, venipunctures and electrocardiogram. Efficiently schedules appointments and records patient insurance information.
Overview
11
11
years of professional experience
Work History
LabCorp-PST
12.2022 - Current
- Collected blood samples from all age groups, labeled vials, prepared specimens for transportation
- Maintained patient’s records
- Followed universal and infection control procedures
- Maintaining laboratory equipment
Medical Assistant
DCH
11.2021 - 02.2022
- Drug Screens
- Update Patient Information
Receptionist
Gastrocare
10.2020 - 01.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Kept reception area clean and neat to give visitors positive first impression
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Scheduled, rescheduled and handled cancelled appointments for patients
- Maintained records by recording, obtaining and updating personal and financial information
- Received, recorded and filed medical payments by check, cash and credit card
- Scheduled appointments for doctor visits and procedures using desktop calendar software
Medical Assistant/Phlebotomist/Receptionist
Dr. Colie Crutcher
10.2015 - 05.2018
- Obtained client medical history, including medication information, symptoms and allergies
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
- Verified appropriate lab couriers picked up collected lab specimens
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Tested and recorded blood glucose levels
- Performed EKG's
- Applied heart monitors on patients
- Performed Doppler test
- Collected urine, saliva and blood samples for testing
- Medical Records
- Insurance Verification
Urine Specimen Collector
Universal Medical Training Services
06.2014 - 05.2015
- Performed drug screens for employment purposes
- Collected urine and hair samples
Education
Certification - Medical Assistant
Universal Medical Training Services
Livingston, AL06.2015
Certification - Phlebotomy
Universal Medical Training Services
Livingston, AL05.2013
High School Diploma -
Livingston High School
Livingston, AL05.2006
Skills
- Scheduling
- Office administration
- EMR / EHR
- Electrocardiographic rhythm recognition
- Cardiac monitors
- Medical Records
- Blood Collection
- Blood Storage
Timeline
LabCorp-PST
12.2022 - Current
Medical Assistant
DCH
11.2021 - 02.2022
Receptionist
Gastrocare
10.2020 - 01.2021
Medical Assistant/Phlebotomist/Receptionist
Dr. Colie Crutcher
10.2015 - 05.2018
Urine Specimen Collector
Universal Medical Training Services
06.2014 - 05.2015
Certification - Medical Assistant
Universal Medical Training Services
Certification - Phlebotomy
Universal Medical Training Services
High School Diploma -
Livingston High School
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