Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Falisha M. Riccobene

Honolulu

Summary

Dynamic Customer Experience Lead Supervisor at Saks OFF 5TH with a proven track record in enhancing operational efficiency and driving sales growth. Expert in KPI analysis and team building, I excel in coaching employees to exceed performance goals while delivering exceptional customer service. Committed to fostering strong client relationships and optimizing merchandising strategies.

Overview

13
13
years of professional experience

Work History

Customer Experience Lead Supervisor

Saks OFF 5TH
Honolulu
11.2025 - Current
  • Supervised daily operations to ensure store efficiency and customer satisfaction.
  • Trained and presentation and customer service standards.
  • Implemented visual merchandising strategies to enhance the shopping experience.
  • Managed employee schedules to optimize workforce productivity and coverage.
  • Conducted regular team meetings to communicate goals and address concerns.
  • Collaborated with management on promotional events and seasonal sales initiatives.
  • Ensured compliance with company policies and procedures in all store activities.
  • Trained new hires on company policies, procedures, and processes.
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Fluent in reading KPI metrics.

Sales Rep & Commission Sales

Martin & Mac Arthur
Honolulu
05.2025 - 11.2025
  • Provided exceptional customer service to resolve inquiries and concerns promptly.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Maintained accurate records of all sales and prospecting activities.

Sales Representative

Tori Richard
Honolulu
03.2022 - 05.2025
  • Commission sales, product knowledge of merchandise, cash handling and exceptional customer service.
  • Developed strong relationships with clients to enhance brand loyalty.

Sales Supervisor for PINK/ Operations Sup

Victoria's Secret
Honolulu
06.2013 - 03.2021
  • Understanding KPI measurements in sales.
  • Able to keep a SPH and exceed current sales projections.
  • Receiving shipment and merchandising Store.
  • Creating/executing floorset maps according to current promotions.

Education

Associate of Applied Science - Medical Assisting

Heald College-Honolulu
Honolulu, HI
02.2013

GED - Honolulu, HI

Kaimuki High School
Honolulu, HI
12.2004

Certified in Office Administration and Technology - Honolulu, HI

Honolulu Community College
Honolulu, HI
11.2003

Skills

  • Sales
  • Cash Handling
  • Sales Management
  • Inside Sales
  • Merchandising
  • Upselling
  • Customer relationship management
  • KPI analysis
  • Operational efficiency
  • Team building
  • Complaint resolution
  • Coaching employees
  • Effective communication
  • Performance monitoring
  • Time management
  • Employee engagement
  • Motivational techniques
  • Team management
  • Relationship building
  • Performance management
  • Process improvement
  • Expectation setting
  • Attention to detail
  • Coaching and mentoring
  • [Software] experience
  • Employee development
  • Negotiation
  • Staff discipline
  • Operations management
  • Business administration
  • Verbal and written communication
  • Inventory oversight
  • Training and mentoring
  • Goal oriented
  • Process monitoring and improvement
  • Processes and procedures
  • Customer service
  • Staff development
  • Staff education
  • Task delegation

Languages

Japanese, Intermediate

Timeline

Customer Experience Lead Supervisor

Saks OFF 5TH
11.2025 - Current

Sales Rep & Commission Sales

Martin & Mac Arthur
05.2025 - 11.2025

Sales Representative

Tori Richard
03.2022 - 05.2025

Sales Supervisor for PINK/ Operations Sup

Victoria's Secret
06.2013 - 03.2021

Associate of Applied Science - Medical Assisting

Heald College-Honolulu

GED - Honolulu, HI

Kaimuki High School

Certified in Office Administration and Technology - Honolulu, HI

Honolulu Community College

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Falisha M. Riccobene