Summary
Overview
Work History
Education
Skills
Timeline
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Fallon Benefield

Fallon Benefield

Cape Coral,FL

Summary

Experienced Front Desk Associate and Licensed Cosmetologist with a strong background in beauty and cosmetic sales. Currently the Lead Front Desk Associate at a fast-growing lash extension salon, managing client scheduling, check-ins, and daily front-of-house operations with professionalism and efficiency. Known for delivering exceptional customer service in high-paced environments, juggling multiple tasks, and creating a welcoming atmosphere. Combines industry trend knowledge with excellent communication and organizational skills to support both clients and team members. Builds strong client relationships through reliability, a positive attitude, and deep product and service knowledge.

Overview

6
6
years of professional experience

Work History

Lead Front Desk Receptionist

The Lash Lounge
10.2024 - Current


  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Greet and check in clients, manage scheduling, and handle payment
  • Oversee front desk operations and support staff to ensure smooth daily flow
  • Recommend services and products based on client needs
  • Maintain a clean, welcoming environment and uphold high customer service standards
  • Assist with training, client retention efforts, and resolving client concerns professionally

Cosmetologist

Ulta Beauty
07.2022 - Current
  • Boosted client confidence with personalized services and professional consultations.
  • Kept client records, noting services provided and individual preferences.
  • Delivered positive customer experiences with proactive handling of requests or complaints.

Beauty Advisor

Sally Beauty
10.2019 - 08.2021
  • Kept beauty counter clean and professional with regular restocking and wipe-downs.
  • Brought in new customers with unique customer appreciation events and special sales.
  • Pursued client interactions and sales by immediately engaging with interested customers.
  • Was a key holder and lead sales associate.

Education

Cosmetology license -

Paul Mitchell the School Michigan
Sterling Heights, Michigan

High School -

Dakota High School
Macomb, Michigan
06.2022

Skills

  • Data entry proficiency
  • Appointment scheduling
  • Customer service
  • Problem-solving skills
  • Cash handling
  • Phone etiquette
  • Specialization sales

Timeline

Lead Front Desk Receptionist

The Lash Lounge
10.2024 - Current

Cosmetologist

Ulta Beauty
07.2022 - Current

Beauty Advisor

Sally Beauty
10.2019 - 08.2021

Cosmetology license -

Paul Mitchell the School Michigan

High School -

Dakota High School