FALLON BROWN
Greenville,TX
Summary
Results-driven Revenue Cycle Manager with over 14 years in healthcare RCM, focusing on multi-specialty operations, accounts receivable management, and process optimization. Delivered improvements in efficiency and revenue performance across pathology, including podiatry, dermatology, and surgical services. Expertise in AI initiatives, financial analysis, compliance, and building high-performing teams.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Manager
Medical AR Management Services
01.2022 - Current
- Oversee revenue cycle operations across podiatry, dermatology, and surgical specialties, including AR follow-up, denial management, claim resolution, and client reporting.
- Drove operational improvements that reduced aging AR and strengthened overall revenue performance through targeted strategies.
- Led cross-functional teams in data entry, accounts receivable, error processing, and denials management to enhance operational effectiveness.
- Leverage AI and automation initiatives to streamline revenue cycle workflows, improve worklist management, reduce manual processes, and increase team productivity.
- Partner with clients and leadership to analyze trends, resolve escalations, identify process improvement opportunities, and optimize operational performance.
- Developed and implemented workflow improvements and standardized processes to enhance team scalability and support performance.
RCM Pathology Operations Supervisor
Change Healthcare (formerly McKesson)
01.2015 - 01.2022
- Led 16 team members in pathology billing operations for California and Texas clients, ensuring compliance and accuracy.
- Improved efficiency and revenue via AR reduction strategies, reporting analysis, and workflow improvements.
- Conducted on-site business reviews with client managers to assess operational performance and enhance client relationships.
Pathology Operations Team Lead / AR Specialist
McKesson
01.2012 - 01.2015
- Managed insurance follow-up, denial resolution, and reimbursement while mentoring AR associates to improve team performance.
- Oversaw daily operations, optimizing workflow and resource allocation to support team objectives.
- Facilitated team activities to promote collaboration and enhance communication among staff.
- Handled insurance follow-up, denial resolution, and reimbursement while mentoring AR associates.
Skills
- Multi-Specialty RCM
- AR Resolution
- Denials
- Claims
- AI Integration
- Process Improvement
- Workflow Optimization
- Revenue Analytics
- Performance Analysis
- Excel & Reporting Tools
- Team Leadership
- Staff Development
- Client Relations
Timeline
Revenue Cycle Manager
Medical AR Management Services
01.2022 - Current
RCM Pathology Operations Supervisor
Change Healthcare (formerly McKesson)
01.2015 - 01.2022
Pathology Operations Team Lead / AR Specialist
McKesson
01.2012 - 01.2015