- Passion for coffee and food service
- Experience working in retail and customer- facing roles
- Quick learner eager to develop barista skills
- Interest in specialty coffee and café culture
Fallon Fonrose
Summary
Passionate about coffee and customer service, I am seeking a part-time barista position where I can apply my retail experience, hospitality skills, and culinary background. Excited to learn and contribute to a dynamic café environment.
Overview
7
7
years of professional experience
Work History
Account Executive Sephora
Crown Affair
09.2022 - Current
- Manage client relationships and retail partnerships.
- Provide excellent customer service and product recommendations.
- Successfully manage task and priorities in a fast-paced environment.
- Recruit, train and lead a team of freelancers to effectively represent the brand, ensuring standards are always met.
- Achieved and exceeded monthly and quarterly sales goals through innovate strategies and market specific approaches.
Lancôme Counter Manager
Macy's
09.2017 - 07.2022
- Introduced initiatives and sales strategies to exceed goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Fostered a positive work atmosphere through open communication channels among team members.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
Education
Associate of Science - Baking& Pastry
Monroe College
Bronx, NY09-2016
Associate of Science - Hospitality Management
Trinidad And Tobago Hospitality & Tourism Institute
Port-of- Spain, Trinidad 06-2015
Skills
- Customer service and sales expertise from retail experience
- Strong understanding of food and beverage preparation from baking and pastry background
- Ability to multitask in fast- paced environments
- Excellent communication and teamwork skills
- Attention to detail and ability to learn quickly
Interests
Timeline
Account Executive Sephora
Crown Affair
09.2022 - Current
Lancôme Counter Manager
Macy's
09.2017 - 07.2022
Associate of Science - Baking& Pastry
Monroe College
Associate of Science - Hospitality Management
Trinidad And Tobago Hospitality & Tourism Institute
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