Fallon Perkins
Fort Lauderdale,FL
Summary
Encouraging Leader and Analytical problem-solver with talents for team building, leading by example, celebrating and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Director
Balenciaga
10.2021 - 10.2023
- New Store Opening leading Retail Sales team and management team of 10.
- Building relationships, feedback culture and leading Intentional Clientele Initiatives with Curated Client events.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback with 2022 Volume at 6.3 million.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings in NPS.
- Maximized sales and minimized shrinkage maintaining Audit results of 94% through excellent customer service and operational adherence.
- Cultivated and strengthened lasting client relationships in market with floor presence and partnering with team to increase KPI's.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Cosmetics Department Manager
Saks Fifth Avenue
Bal Harbour
03.2020 - 10.2021
- Plans, coordinates and executes events with regard to store, department and corporate calendar
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation in 40 Brands including Creed, Maison Francis Kurkdijan.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained Key Talent , working to establish key internal functions and outline scope of positions for Renovation adding new lines to departments.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained cross selling cosmetics stylist in sales techniques and product line vendor partnership to improve recommendations and increase upselling for department.
- Managed team of up 48 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales with VM and vendor collaboration.
Area Sales Manager Advanced Contemporary RTW
Saks Fifth Avenue
Multi Location ; Sawgrass/Aventura / Bal Harbour
02.2014 - 03.2020
- Increased Productivity to Top Volume in SE Region and #4 in company in Saks Off Fifth.
- Coached and promoted high-achieving sales/ leaders to fill leadership positions with qualified staff and boost company growth.
- Managed daily operations of Advanced Contemporary Brands with Multi Vendor partnership and 12 Million in Volume.
- Increased Productivity in Men's RTW to #2 Volume in company while managing top 3 sales consultants in company (sales totaling 3.5M).
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands in New Store Openings and Existing.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Established performance goals for employees and provided feedback on methods for reaching those milestones with recognition.
- Built lasting relationships with clients through outstanding customer service interactions in Sawgrass, Aventura and Bal Harbour Market.
- Executed proven strategies to hit sales quota and help company achieve goals with teams of 8-15.
Department Manager
Nordstrom
Aventura, FL/Nashville / Atlanta
12.2010 - 07.2013
- Conducted team of up to 20 top potential fashion interns monthly, focused on their individual selling growth and fashion trend curriculum, adhering to coaching trend- forecast, merchandising and marketing tactics in retail.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales with Item Focus by Trends.
- Offered hands-on assistance to clients as leader of Jewelry and RTW , assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations in Fashion, Fine Jewelry Watches.
- New Store Opening Greenhill, Nashville.
Education
Bachelor Of Fine Arts - Fashion Marketing
American InterContinental University
Atlanta, GA05.2008
Skills
- Skills & Abilities
- People Management
- Operations Management
- Key Talent Recruitment
- Staff training and development
- Opportunity creation
- Relationship cultivation and retention
- Coaching and mentoring
Accomplishments
- Achieved 3 New Stores effectively by assisting/leading with Initial Openings and 3 Renovations.
- 2017 HBC Mental Health/ DEI Ambassador.
- 2017 Hudson Bay Leadership Graduate and 2023 Kering Management Essentials Attendee.
Timeline
Store Director
Balenciaga
10.2021 - 10.2023
Cosmetics Department Manager
Saks Fifth Avenue
03.2020 - 10.2021
Area Sales Manager Advanced Contemporary RTW
Saks Fifth Avenue
02.2014 - 03.2020
Department Manager
Nordstrom
12.2010 - 07.2013
Bachelor Of Fine Arts - Fashion Marketing
American InterContinental University