Fallon Springer
Loganville,GA
Summary
Dynamic and detail-oriented professional with extensive experience in patient record management and exceptional customer service at Athens Area Urology. Proven ability to train teams effectively and handle account transactions accurately, ensuring a welcoming environment and seamless operations. Strong communicator skilled in appointment scheduling and excellent patient care.
Overview
11
11
years of professional experience
Work History
Lead Receptionist
Athens Area Urology
Watkinsville, GA
06.2022 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional patient care.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Handled cash, check, and card transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained a clean and professional reception area, creating a welcoming environment for patients upon arrival.
- Accurately imported patient records, referrals, and correspondences into charts.
Receptionist
Mars Hill Animal Hospital
Bogart, GA
12.2013 - 06.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct areas.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office tasks including filing paperwork, overseeing supply stock, and maintaining communication.
- Handled various clerical duties including copying and faxing promptly.
Server
Cheddars Scratch Kitchen
Athens, GA
05.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05.2015
Skills
- Patient record management
- Multi-line phone operation
- Cash, check, and card handling
- Appointment scheduling
- Customer service
- Team training
- Conflict resolution
- Time management
- Effective communication
- Billing and invoicing
Timeline
Lead Receptionist
Athens Area Urology
06.2022 - Current
Server
Cheddars Scratch Kitchen
05.2016 - 12.2018
Receptionist
Mars Hill Animal Hospital
12.2013 - 06.2022
High School Diploma -
Oconee County High School