Fallon Springer
Loganville,GA
Summary
Dynamic and detail-oriented professional with extensive experience in patient record management and exceptional customer service at Athens Area Urology. Proven ability to train teams effectively and handle account transactions accurately, ensuring a welcoming environment and seamless operations. Strong communicator skilled in appointment scheduling and excellent patient care.
Overview
11
11
years of professional experience
Work History
Lead Receptionist
Athens Area Urology
06.2022 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional patient care.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Handled cash, check, and card transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained a clean and professional reception area, creating a welcoming environment for patients upon arrival.
- Accurately imported patient records, referrals, and correspondences into charts.
Receptionist
Mars Hill Animal Hospital
12.2013 - 06.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct areas.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office tasks including filing paperwork, overseeing supply stock, and maintaining communication.
- Handled various clerical duties including copying and faxing promptly.
Server
Cheddars Scratch Kitchen
05.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05.2015
Skills
- Patient record management
- Multi-line phone operation
- Cash, check, and card handling
- Appointment scheduling
- Customer service
- Team training
- Conflict resolution
- Time management
- Effective communication
- Billing and invoicing
Timeline
Lead Receptionist
Athens Area Urology
06.2022 - Current
Server
Cheddars Scratch Kitchen
05.2016 - 12.2018
Receptionist
Mars Hill Animal Hospital
12.2013 - 06.2022
High School Diploma -
Oconee County High School