Cristal Mendoza
Sunnyside,WA
Summary
Detail-oriented Front Desk Receptionist with a strong background in chiropractic and healthcare settings. Skilled in managing appointment scheduling, multi-line phone systems, and maintaining patient records while ensuring confidentiality. Committed to fostering a welcoming environment for patients and visitors through effective communication and professionalism.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Sunnyside Chiropractic Centre
Sunnyside , W.A
04.2018 - Current
- Greeted and assisted patients to ensure a welcoming and efficient check-in experience at chiropractic center.
- Answered phone calls and addressed inquiries about services, enhancing patient engagement and satisfaction.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed appointment scheduling using electronic health record systems to optimize patient flow and reduce wait times.
- Coordinated patient intake forms and verified insurance information.
- Processed payments and handled billing inquiries efficiently.
- Collaborated with chiropractic staff to ensure smooth patient flow.
- Maintained cleanliness and organization of the reception area.
- Provided support in managing office supplies and inventory levels.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Assisted physicians in retrieving medical records for review purposes.
- Maintained medical records according to HIPAA regulations.
- Managed appointment reminders via phone calls or text messages.
Barista
The Vineyard Cafe
Grandview , wa
08.2015 - 09.2016
- Handled morning rush of customers with efficient, calm service, ensuring timely order fulfillment and customer satisfaction.
- Assisted customers with menu selections and provided excellent service.
- Prepared high-quality coffee beverages using various brewing methods.
- Brewed and served a variety of coffee and tea beverages using different methods.
- Ensured cleanliness and organization of cafe workspace and equipment, contributing to a welcoming environment.
- Trained new staff on coffee preparation techniques and customer service standards.
- Managed inventory levels of coffee beans and supplies to ensure availability.
- Operated cash register and processed customer transactions accurately.
- Cultivated relationships with regular customers to personalize service and enhance their overall cafe experience.
CNA
Grandview Prestige care and rehab
Grandview, Washington
05.2013 - 06.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supported residents in daily living activities and personal hygiene to promote independence and dignity.
- Monitored vital signs and reported changes to nursing staff.
- Communicated effectively with patients, families, and healthcare team members.
- Answered call lights promptly and responded to patient needs accordingly.
- Repositioned residents using proper body mechanics to minimize risk of pressure ulcers.
- Facilitated walking exercises for residents to improve strength and balance. with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained cleanliness and organization of patient rooms and common areas.
Cashier
Hiway Fruit
Sunnyside, Washington
01.2011 - 05.2013
- Accurately processed cash, credit, and digital payments to ensure seamless transactions.
- Operated cash register efficiently, processing various payment methods.
- Accepted payments, issued receipts, and provided change with precision.
- Kept checkout areas clean and organized to facilitate smooth customer transactions.
- Delivered prompt responses to inquiries, enhancing customer service experience.
- Gained in-depth product knowledge to better assist customers.
- Restocked shelves and organized merchandise displays to enhance product visibility.
- Supported management with daily tasks to ensure efficient store operations.
Education
High School Diploma -
Homeschool
Sunnyside, WA06-2011
Skills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient intake management
- Payment processing
- Patient record management
- Medical record maintenance
- Reception area management
- Sensitive information handling
- Appointment management
- Patient engagement strategies
- Record filing systems
- Attention to detail
- Problem solving
- Bilingual communication
Timeline
Front Desk Receptionist
Sunnyside Chiropractic Centre
04.2018 - Current
Barista
The Vineyard Cafe
08.2015 - 09.2016
CNA
Grandview Prestige care and rehab
05.2013 - 06.2015
Cashier
Hiway Fruit
01.2011 - 05.2013
High School Diploma -
Homeschool