Fallon Stubbs
South Point
Summary
Dynamic Assistant Manager with proven expertise at Speedway, enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in inventory management and employee scheduling, I implemented process improvements that boosted operational efficiency and fostered a positive work environment, driving repeat business and ensuring compliance with company standards.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Speedway
Ashland, KY
08.2018 - Current
- Supported daily operations by coordinating team activities and ensuring compliance with company policies.
- Assisted in training new employees on operational procedures and customer service standards.
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Marathon
South Point, OH
05.2016 - 08.2018
- Implemented process improvements that increased workflow efficiency and reduced operational delays.
- Analyzed sales data to identify trends, contributing to inventory management strategies and promotional planning.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Deli Manager
Superquick
Ashland, KY
06.2012 - 05.2016
- Supervised daily operations of deli department, ensuring compliance with food safety standards.
- Trained and mentored team members in product preparation and customer service skills.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Coordinated scheduling for staff to optimize coverage during busy periods.
- Engaged with customers to address inquiries and promote new products effectively.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Cashier
Speedway
Ashland, KY
07.2004 - 05.2012
- Processed customer transactions accurately and efficiently at point of sale.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area, ensuring optimal shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Trained new staff on register operations and company policies effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Paul Blazer
Ashland, KY06.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Employee scheduling
- Recruiting and interviewing
- Multitasking and organization
- Inventory management
Timeline
Assistant Manager
Speedway
08.2018 - Current
Assistant Manager
Marathon
05.2016 - 08.2018
Deli Manager
Superquick
06.2012 - 05.2016
Cashier
Speedway
07.2004 - 05.2012
High School Diploma -
Paul Blazer