Fallon Tienda
Coldspring,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and loyalty at Walmart through expert resolution of complaints and management of a customer service team. Skilled in lumber grading and fostering positive customer engagements, demonstrated by increased lumber sales at Home Depot. Excelled in inventory management and team collaboration, ensuring a seamless shopping experience.
Overview
5
5
years of professional experience
Work History
Lumber Sales Associate
Home Depot
Porter, TX
07.2015 - 08.2017
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
- Moved bulk customer orders with safe operation of forklifts.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
Customer Service Manager
Walmart
Humble, TX
03.2012 - 09.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Criminal Justice
San Jacinto College
Houston, TXHigh School Diploma -
North Shore Senior High School
Houston, TX2007
Skills
- Warehouse Safety
- Lumber Grading
- Project Estimation
- Invoice Preparation
- Customer Service
- Customer Assistance
- Positive Customer Engagement
- Cash Handling
- Inventory and Stocking
- Store Opening and Closing
- Cash Register Operation
- Inventory Management
Timeline
Lumber Sales Associate
Home Depot
07.2015 - 08.2017
Customer Service Manager
Walmart
03.2012 - 09.2014
No Degree - Criminal Justice
San Jacinto College
High School Diploma -
North Shore Senior High School