Fallon Williams
Lansing,MI
Summary
Experienced Executive Director with a strong background in senior living facilities and healthcare administration. Demonstrated expertise in overseeing and leading large teams, managing budgets, and implementing efficient business procedures. Skilled in financial analysis, patient care, and staff management. Holds certifications in BLS and CCMA, currently pursuing a Bachelor's degree in Healthcare Administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Director
Bickford Senior Living
04.2023 - Current
- Responsible for the planning, organizing, and directing of the organization's operations and programs
- Develops and implements consistent inventory and cost accounting policies, procedures, and operational reporting/metrics
- Oversees and reports on the company results for senior management
- I oversee the recruiting, interviewing, and hiring of new staff
- I Maintain payroll processing system and records by gathering, calculating, and inputting data
- Computes employee take-home pay based on time records, benefits, and taxes
- Answers staff questions about wages, deductions, attendance, and time records
- Interacts with community leaders, social workers, case managers, and discharge planners to maintain and develop referral relationships to maintain a new residency in the facility
- Led a team of 60 staff members in executing the organization's mission and vision while ensuring adherence to policies and procedures
Executive Director
Vista Springs Majestic Bliss
10.2022 - 03.2023
- Established and implemented business procedures and process improvements
- Analyzed and presented financial standings and cost effectiveness to other partners and investors
- Maintained proper staff levels within budget parameters to deliver high levels of care to every resident
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivered
- Followed all HIPAA rules and regulations regarding resident confidentiality
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Health and Wellness Director
Vista Springs Majestic Bliss
10.2021 - 10.2022
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards
- Maintained correct number of staffers to meet budget parameters while promoting high levels of resident care
- Answered questions and addressed concerns from employees promptly through email, phone and in person
- Provided patients with direct nursing care during periods of department short-staffing
- Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources and quality care
- Called upon staff members to discuss patient care and treatment
- Enforced disease prevention protocols among staff members, patients and visitors
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff
- Mentored and trained new wellness team members on program development, implementation, and evaluation best practices
Certified Clinical Medical Assistant
Lansing Urgent Care
02.2021 - 10.2021
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
Medical Assistant
PACCSA
01.2018 - 04.2020
- Assisted providers with medical procedures
- Performed phlebotomy
- Provided wound care treatment
- Escorted patients to exam rooms
- Recorded patient vital signs
- Lead patient education
- Answered a high volume of phone calls
Supervisor
Prestige Way
04.2014 - 02.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Associate of Applied Science - Career
Ross Medical Education Center
Lansing, MIBachelor's degree - Healthcare Administration
University of Phoenix-Online Campus
Remote12.2024
Skills
- Supervising Experience
- Epic
- Leadership
- Microsoft Office
- Microsoft Word
- Critical and Creative Thinking
- Corrective Actions
- Teaching
- Medical Office Experience
- Collaboration
- Positive Attitude
- Customer Service
- Public Relations
- Medical Scheduling
- Management
- Data Management
- Organization
- First Aid/CPR
- Caregiving
- HIPAA
Certification
- BLS Certification
- First Aid Certification
- CCMA Certification
- Professional In Human Resources
Timeline
Executive Director
Bickford Senior Living
04.2023 - Current
Executive Director
Vista Springs Majestic Bliss
10.2022 - 03.2023
Health and Wellness Director
Vista Springs Majestic Bliss
10.2021 - 10.2022
Certified Clinical Medical Assistant
Lansing Urgent Care
02.2021 - 10.2021
Medical Assistant
PACCSA
01.2018 - 04.2020
Supervisor
Prestige Way
04.2014 - 02.2017
Associate of Applied Science - Career
Ross Medical Education Center
Bachelor's degree - Healthcare Administration
University of Phoenix-Online Campus
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