FALMATA TULA
Brightmind Services
Minneapolis,MN
8
years of professional experience
Experienced professional in behavior intervention techniques, focused on addressing diverse individual needs in various settings. Utilizes effective communication and behavioral strategies to drive positive change and personal development. Skilled in crisis intervention and de-escalation, fostering a safe and supportive environment. Dedicated to promoting growth and resilience through customized support and intervention.
Work History
Behavioral Aide
1 Year 5 Months- Assisted in developing and implementing individualized treatment plans for diverse patient populations.
- Collaborated with multidisciplinary teams to ensure cohesive care delivery and enhance treatment outcomes.
- Monitored patient progress, documenting observations and reporting findings to clinical staff consistently.
- Supported patient behavioral management through effective communication and engagement techniques.
- Facilitated group therapy sessions, promoting positive social interactions among patients to improve mental health.
- Advocated for patients' needs within the therapeutic environment, ensuring a supportive atmosphere conducive to recovery.
BEHAVIORAL THERAPIST
2 Years 4 Months- Delivered behavior management techniques, skill-building exercises, and therapeutic interventions tailored to individual client needs.
- Collected and analyzed data on target behaviors to inform behavior management strategies and enhance client outcomes.
- Motivated clients and helped each reach highest potential using positive reinforcement and evidence-based therapeutic approaches.
- Documented session notes promptly to maintain compliance and support effective planning for future sessions.
- Modeled positive behaviors to clients and family members to encourage long-term change.
- Collected, recorded and summarized data on target behaviors to aid in behavior management planning.
- Wrote comprehensive notes immediately after sessions for compliant recordkeeping and to guide future sessions.
EXPRESS SERVICE TECHNICIAN
1 Year 6 Months- Collaborated with team members to troubleshoot complex mechanical issues.
- Rotated tires and adjusted tire air pressure.
- Advised customers on work performed, general vehicle condition, and future repair requirements.
- Collaborated with team to diagnose and resolve complex mechanical issues, enhancing repair accuracy.
- Streamlined workflow procedures to optimize service efficiency and improve customer satisfaction.
- Advised customers on services performed, vehicle condition, and upcoming maintenance needs to foster informed decision-making.
- Drain engine oil and replace with suggested viscosity and quantity.
OPERATIONS MANAGER/DISPATCHER
3 Years 11 Months- Led operations management for three years, supervising multiple teams, planning work schedules, updating procedures and policies, and performing customer service, accounts receivable, billing, and payroll duties.
- Detail-oriented Dispatcher with 3+ years of experience ensuring excellent customer service with efficiently planned schedules based on driver requests.
- Answered phones in a friendly manner to assist customers. and addressed all customer questions, creating detailed logs on requests and necessary assignment.
- Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.
- Interviewed and assisted in making hiring decisions.
- Established new customer relationships to generate more business and enhance profitability.
- Developed new customer relationships, driving business growth and increasing profitability.
Education
TRADE SCHOOL - AUTOMOTIVE
BACHELOR'S DEGREE - SOCIOLOGY
ASSOCIATE'S DEGREE - ARTS
HIGH SCHOOL DIPLOMA
Skills
Behavioral assessment
Individualized planning
Treatment planning
Healthcare support
Emotional support
Problem-solving
Therapeutic communication
Data analysis
Scheduling skills
Multitasking
Nonverbal communication
Crisis intervention
Timeline
Behavioral Aide
Fairview Hospital
03.2025 - CurrentRead More
BEHAVIORAL THERAPIST
Brightmind Services
04.2024 - CurrentRead More
EXPRESS SERVICE TECHNICIAN
Walser Automotive Group
07.2022 - 01.2024Read More
OPERATIONS MANAGER/DISPATCHER
Ride Safe Transportation
08.2018 - 07.2022Read More
Palo Duro High School
HIGH SCHOOL DIPLOMA
Read More
Anoka Ramsey Community College
ASSOCIATE'S DEGREE from ARTS
Read More
Goodwill Easter seals
TRADE SCHOOL from AUTOMOTIVE
Read More
Bemidji State University
BACHELOR'S DEGREE from SOCIOLOGY
Read More