Falon Roach
Columbus,OH
Summary
Dynamic and versatile healthcare professional with a robust background in clinical communications, patient administration, and customer support services. Proficient in navigating complex Electronic Health Record (EHR) systems, including Epic and CS-Link, to coordinate care effectively, manage high-volume scheduling, and ensure precise patient documentation. Expertise in upholding HIPAA privacy regulations while managing medical front-office operations and fostering empathetic communication with patients. Seeking to leverage a solid clinical support foundation in a remote role as a Patient Access, Scheduling, or Medical Intake Specialist.
Overview
15
15
years of professional experience
Work History
Nursing Communications Technician (NCT) – Oncology
Cedars Sinai Hospital
Los Angeles, CA
10.2021 - 2024
- Facilitated communication flow as central hub for high-acuity oncology unit, managing high-volume incoming calls and routing messages efficiently.
- Executed essential administrative tasks to uphold integrity and confidentiality of digital patient medical records.
- Executed input of oncology patient details into clinical call light system, facilitating locator and pager assignments and swiftly addressing urgent requests to designated nursing staff.
- Engaged in compassionate communication and exceptional service delivery to oncology patients and their families, fostering collaboration with medical personnel during critical moments.
- Streamlined inventory processes for medical records and office supplies within oncology unit, enhancing overall operational effectiveness.
- Facilitated orientation and training for incoming staff and floating nurses, serving as a primary operational resource for specialized floor.
Lobby Associate
Cedars-Sinai Medical Center
Los Angeles, CA
08.2020 - 10.2021
- Provided critical patient wayfinding and directory assistance utilizing Hyperspace Epic and CS-Link hospital software.
- Processed patient check-ins/check-outs and verified demographic data to accurately confirm scheduled appointments.
- Guided patients smoothly through the admissions process prior to registration while strictly enforcing and verifying hospital visitation policies.
- Resolved, addressed, or escalated patient and visitor issues to management personnel to maintain a high-quality patient experience.
Lead Medical Assistant
Fontana Medical Group
Long Beach, CA
04.2018 - 08.2019
- Oversaw clinic workflow as key holder and shift lead, facilitating effective inventory management and procurement of essential medical and office supplies.
- Recorded patient medical histories accurately. Conducted thorough medication reconciliations. Monitored patient vital signs effectively.
- Conducted lab draws and administered injections, ensuring adherence to medical protocols and safety standards.
- Delivered proactive patient education on treatment plans, clinical procedures, nutrition, and medications.
Clinical Medical Assistant Intern
Fontana Medical Group
02.2018 - 04.2018
- Oversaw patient check-in processes and organized appointment scheduling to optimize clinic operations.
- Recorded patient vital signs accurately. Prepared exam rooms with sterilized equipment. Assisted physicians during examinations.
Lead Business Office Associate
CarMax Auto Superstores
11.2006 - 11.2011
- Streamlined administrative processes by managing cash reconciliation and reviewing critical customer sales paperwork for discrepancies.
- Led candidate interviews to evaluate talent and organizational alignment. Oversaw the development of onboarding documentation for new hires. Established mentorship training programs to support new employee integration.
Education
Medical Assistant -
North West College
Long Beach, CA02-2018
Cosmetology - License Acquired
Marinello Beauty School
Los Angeles01-2015
Skills
- Healthcare Administration: Patient Registration & Intake, Complex Appointment Scheduling, Care Coordination, Medical Front Office
- Systems & Software: Epic (Hyperspace), CS-Link, EHR/EMR Systems, Patient Charting, MS Office Suite
- Clinical Communication: Call Routing, High-Volume Phone & Virtual Contact, Interdisciplinary Team Collaboration
- Regulatory Compliance: HIPAA Privacy Law Adherence, Patient Safety Standards, Document Quality ControlEpic
Timeline
Nursing Communications Technician (NCT) – Oncology
Cedars Sinai Hospital
10.2021 - 2024
Lobby Associate
Cedars-Sinai Medical Center
08.2020 - 10.2021
Lead Medical Assistant
Fontana Medical Group
04.2018 - 08.2019
Clinical Medical Assistant Intern
Fontana Medical Group
02.2018 - 04.2018
Lead Business Office Associate
CarMax Auto Superstores
11.2006 - 11.2011
Cosmetology - License Acquired
Marinello Beauty School
Medical Assistant -
North West College
Leadership Experience
Volunteer Youth Mentor, Pearls & Stones Community Center
Certificates Licenses
- Medical Assistant Certificate, CA
- Licensed Cosmetologist, CA