Falysha Roa
Shawnee,KS
Summary
Professional and adaptable administrative professional with strong track record in office management, scheduling, and communication. Skilled in coordinating tasks, managing calendars, and streamlining office operations to enhance productivity. Reliable team player who excels in dynamic environments and ensures smooth workflow. Known for effective problem-solving, organizational skills, and commitment to achieving results.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Sombreros Mexican Cantina
07.2023 - Current
- Deliver outstanding customer service in both serving and bartending roles.
- Maintain efficient table service and foster a welcoming environment for guests.
- Address guest inquiries and resolve concerns promptly.
Server
Serv
05.2023 - 07.2023
- Provided high-quality service to customers in a fast-paced setting.
- Supported daily restaurant operations and collaborated effectively with team members to achieve organizational goals.
General Manager
Taco Hangover
09.2022 - 04.2023
- Directed all facets of restaurant operations, including staff supervision, inventory management, and guest relations.
- Administered financial responsibilities such as payroll processing, cash handling, and vendor payments.
- Developed cocktail menus and managed liquor procurement.
- Organized staff schedules and maintained POS systems.
- Oversaw catering services and coordinated delivery logistics.
Restaurant Manager / Various Roles
Saints Pub & Patio
04.2017 - 03.2023
- Advanced from server through multiple leadership positions.
- Managed scheduling, inventory, invoicing, and personnel for both front-of-house and back-of-house departments.
- Guaranteed guest satisfaction, resolved POS system issues, contributed to menu development, and upheld food quality standards.
- Trained managers and employees, offering hands-on guidance during transitional periods.
- Fulfilled versatile roles encompassing food preparation, pizza cooking, bartending, and customer service.
Education
High School Diploma or GED -
Kansas City Kansas Community College
Associate of Applied Science - Information Technology - Networking
Johnson County Community College
Overland Park, KS12-2026
Skills
- Customer Service & Guest Relations
- Operations management
- Staff Scheduling & Payroll
- Inventory management
- Comprehensive event management
- POS system support and upkeep
- Microsoft Office & Google Workspace
- Administrative & Office Management
- Technical Proficiency (Zoom, Spreadsheet Design, Data Entry)
- Conflict management
- Product demonstrations
- Complex Problem-solving
Timeline
Server/Bartender
Sombreros Mexican Cantina
07.2023 - Current
Server
Serv
05.2023 - 07.2023
General Manager
Taco Hangover
09.2022 - 04.2023
Restaurant Manager / Various Roles
Saints Pub & Patio
04.2017 - 03.2023
High School Diploma or GED -
Kansas City Kansas Community College
Associate of Applied Science - Information Technology - Networking
Johnson County Community College