Rachel Deppe
Henderson,NV
Summary
Experienced bartender, server, and hospitality professional with a strong background in customer service, housekeeping, and front-of-house operations. Adept at managing fast-paced environments, handling cash transactions, and maintaining high cleanliness standards. Recognized for excellent guest relations, problem-solving skills, and attention to detail. Passionate about providing top-tier service and ensuring guest satisfaction.
Overview
19
19
years of professional experience
Work History
Bartender / Server
Hilton Garden Inn
Henderson, NV
07.2022 - Current
- Provide friendly and efficient bar and table service in a high-volume hotel setting
- Prepare and serve beverages, ensuring adherence to safety and legal regulations
- Handle cash, credit transactions, and inventory control
- Work closely with kitchen and front desk staff to ensure seamless service
Housekeeping
Homewood Suites by Hilton
Henderson, NV
10.2020 - 07.2022
- Maintained guest rooms to exceed cleanliness standards
- Stocked and prepared rooms for guest check-ins and long-term stays
- Assisted in managing housekeeping supplies and inventory
Head Bartender
Fairfield Inn by Marriott
Staten Island, NY
06.2016 - 04.2018
- Managed opening and closing procedures, including deposits and financial reporting
- Provided exceptional guest service and ensured a positive dining experience
- Maintained FIFO inventory system to track and control bar supplies
Banquet Bartender / Server
Mandalay Bay, MGM, Planet Hollywood
Las Vegas, NV
06.2013 - 11.2015
- Managed a $1600 nightly bank, balancing and recording transactions accurately
- Verified IDs and ensured compliance with alcohol-serving regulations
- Worked closely with event managers and catering teams for seamless service
Bartender / Server
Stiener’s Bar
Las Vegas, NV
01.2006 - 12.2010
- Built a loyal customer base by providing excellent service and fostering relationships
- Assisted in management duties, including conflict resolution and staff support
Education
ABC Bartending Certification -
ABC Bartending School
Las Vegas, NVGED -
Saint Joseph By The Sea Highschool
Staten Island, NYSkills
- Customer Service & Guest Relations
- Inventory Management & FIFO Method
- Event & Banquet Service
- Cash Handling & Financial Reporting
Accomplishments
- Trained and mentored new employees.
- Increased sales through exceptional customer service and promotions.
- Resolved customer complaints efficiently, improving guest retention.
Timeline
Bartender / Server
Hilton Garden Inn
07.2022 - Current
Housekeeping
Homewood Suites by Hilton
10.2020 - 07.2022
Head Bartender
Fairfield Inn by Marriott
06.2016 - 04.2018
Banquet Bartender / Server
Mandalay Bay, MGM, Planet Hollywood
06.2013 - 11.2015
Bartender / Server
Stiener’s Bar
01.2006 - 12.2010
ABC Bartending Certification -
ABC Bartending School
GED -
Saint Joseph By The Sea Highschool