Fana Ceesay
Raleigh,NC
Summary
Empathetic caregiver with extensive experience at Addison of Knightdale, proficient in medication administration and providing emotional support.
Overview
10
10
years of professional experience
Work History
Caregiver, Special Needs
Addison of Knightdale
06.2022 - 12.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Customer Service Representative
Walmart
02.2015 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Caregiver
Falls River Assistant Living
01.2018 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
SOS Herman Gmeiner
The GambiaSkills
- Team collaboration
- Medication administration
- Clear communication
- Feeding assistance
- Transportation assistance
- Wheelchair transfers
- Emotional support
- Social skills development
- Relationship building
- Visual impairment support
Timeline
Caregiver, Special Needs
Addison of Knightdale
06.2022 - 12.2024
Caregiver
Falls River Assistant Living
01.2018 - 06.2022
Customer Service Representative
Walmart
02.2015 - 06.2023
SOS Herman Gmeiner