Dynamic training specialist with excellent interpersonal and communication skills. Works closely with team members to design, develop and deploy effective training. Oversees instruction of several personnel, from new hires to professionals.
Overview
24
24
years of professional experience
Work History
Training Specialist
DIRECTV
Huntsville, AL
08.2001 - 05.2025
Taught and implemented comprehensive training programs to meet organizational needs.
Analyzed feedback from training participants to make improvements to future programs.
Collaborated with internal partners on the design and implementation of customized learning solutions.
Provided feedback to strategic partners to guide their teams to success
Multi tasking always with excel sheets, outlines and training environments
Coached and developed new hire agents to perform their jobs effectively
Motivating, inspiring others to be the best they can be
Managed classroom environments for a total of 4 to 10 weeks with different training materials
Creating different training styles for different learning styles
Creating productive partnerships with internal and external clients
Education
Bachelor of Science - Office Systems Management
Alabama A&M University
Normal, AL
07-1995
Skills
Employee training
Curriculum development
Training evaluation
Learning management systems
Providing excellent feedback
Communication skills
Adapting to different learning styles
Accomplishments
Creating a workshop for clients and their teams seeing great results and received a training award
Working well with the external clients and receiving plenty of extraordinary thank you awards from FAME; a recognition site.
Several plaques for leadership roles
Community service awards
Recognized for my work on a content negotiation class
Consistently maintaining LIVE accounts credits for compliance