Latasha Taylor
Training Specialist
Charlotte,NC
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring [Skill], [Skill] and [Skill] abilities developed over [Number]-year career to a growth-oriented role.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Training Specialist
Big City Events
Tampa, FL
10.2014 - 08.2020
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Provided constant training to staff on newly developed training programs.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Recruited and trained qualified employees for training programs.
Training Coordinator
Urban Skin RX
Charlotte, NC
08.2018 - 05.2019
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Trade Show And Event Manager
Elan Event Studio
Tampa, FL
09.2013 - 06.2018
- Supervised onsite team of 20 to 60 people, including caterers, audio-visual technicians, and facility management team.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Recommended workflow and budget improvements, resulting in 40% savings per event.
- Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products.
Customer Service Training Manager
Epicurean Hotel Autograph Collection
Tampa, FL
11.2013 - 02.2016
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Delivered new employee onboarding and training sessions via Powerpoint.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Education
A.A - Hospitality Management
IVY Tech College
08.2011 - 06.2013
Skills
Customer serviceundefined
Accomplishments
- Earned Outstanding Customer Service Achievement Award in 2015-2017
- Managed media, marketing and public relations on 3 projects with $10,000 budgets.
- Saved the company more than $10,000 by effectively negotiating with vendors.
- Increased company revenue by $15,000 by developing a new acquisition strategy involving networking and relationship building.
Timeline
Training Coordinator
Urban Skin RX
08.2018 - 05.2019
Training Specialist
Big City Events
10.2014 - 08.2020
Customer Service Training Manager
Epicurean Hotel Autograph Collection
11.2013 - 02.2016
Trade Show And Event Manager
Elan Event Studio
09.2013 - 06.2018
A.A - Hospitality Management
IVY Tech College
08.2011 - 06.2013
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