Fani Benitez

Provided safe, effective, and appropriate stretch with professionalism and an enthusiastic attitude to maintain high customer satisfaction rates.

I booked appointments, answered phones, greeted clients, handled payments, and created client service tickets for the salon.

Maintained inventory of all care products, and made sure equipment and selling areas were fully stocked and organized.

Evaluated clients to locate painful, or tense, areas of the body.

Utilized effective communication skills to provide the best client experience possible.

Maintained clean and neat environments at all times.

• Responded to customer inquiries via phone, email, and in person.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Responded to inquiries and room requests made online, by phone, and via email.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Explained policies and procedures to visitors.
• Worked effectively in team environments to make the workplace more productive.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Company Overview: Urban Alliance
• Preparing for a winter internship opportunity in healthcare by completing all pre-work training requirements
• Completing personality and career assessments for internship placement
• Formalizing myself with various college and career resources through NOVA's Canvas application
• Reviewing all job shadow and internship policies and procedures
• Urban Alliance

• Acknowledged and greeted customers with a smile
• Answered customer questions
• Helped customers find the products they are looking for
• Provided a positive attitude to the customers