Fanis Yanes
Plano,TX
Summary
Dynamic Department Manager at Kroger with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in staff management and training, I implemented process improvements that boosted workflow and minimized inventory losses. My leadership fosters a motivated team dedicated to exceptional service and productivity.
Overview
15
15
years of professional experience
Work History
Department Manager
Kroger
Plano, TX
08.2011 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient inventory management practices.
- Implemented process improvements, enhancing workflow efficiency across departments.
- Monitored performance metrics, identifying areas for operational enhancement.
- Coordinated scheduling and staffing to meet customer service demands effectively.
- Developed team training programs focused on productivity and customer engagement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
High School Diploma -
Plano East
Plano, TXSkills
Customer service
Staff management
Team leadership
Team supervision
Personnel training and development
Order management
Order processing
Scheduling
Product restocking
Motivational leadership
Languages
Spanish, English
Elementary
Timeline
Department Manager
Kroger
08.2011 - Current
High School Diploma -
Plano East