MARC RONALD JULIEN
Palm Beach,FL
Summary
An earnest individual with experience in the human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outreach Specialist
CAI
Boca Raton, FL
02.2023 - 07.2023
- Across Florida, I've networked to create new connections and educate Sunpass customers about Sunpass Pro.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Publicized Sunpass program via multifaceted outreach strategies targeted at improving information and participation.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Engaged current service program participants to assess current engagement and potential to develop new revenue streams.
Call Center Representative
Conduent
08.2022 - 02.2023
- Leverage advanced Communication, Problem solving, and product knowledge skills as call center representative for Sunpass FDOT prepaid toll program
- Regularly Exceed targets relating to call volume, Sales conversion and customer satisfaction
- Answered 15+ calls per hour, exceeding target call rates by 17%
- Maintained a professional, friendly demeanor with customers at all times, Receiving 100+ positive customer reviews.
Security Officer
Weiser Security Inc
01.2020 - 08.2022
- Completed full building and grounds patrol every hour to spot and investigate concerns
- Interacted Assertively but non-confrontationally with all levels of personnel and general public
- Scanned over 600+ incoming and outgoing personnel daily using identification scanner to protect buildings, assets and individuals
- Watched different facility areas from central locations via 10 different CCTV feeds, obtaining maximum coverage of important areas.
Stocker
CAP 2, Walmart Supercenter
08.2017 - 01.2019
- Handle all customer complaints or concerns professionally to maintain good customer relationships
- Average 120% of daily fulfillment goals with 100% accuracy, safety, and customer satisfaction rates by maintaining current knowledge of store policies
- contributed to the design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Education
No Degree - Data Management Technology
Western Governor's University
Salt Lake City, UT05.2026
High School Diploma -
Lake Worth High School
Lake Worth, FL05.2017
Skills
- Client Interaction
- Team Building
- Leadership
- Team Member Development
- Performance Improvement
- Valid Driver's License
- Microsoft Office
- Customer Satisfaction
- Schedule Management
- Executive Support
- Certified in 10-Key
- Resourceful Researching
- Establishing Contacts
- Solution Optimization
- Data Analysis
- Project Management
Certification
Google IT Support
About Myself
I possess a strong analytical mindset and an eye for detail. I am adept at identifying and solving complex problems, utilizing both quantitative and qualitative data to drive informed decision-making. My ability to think critically, analyze situations from multiple perspectives, and propose innovative solutions sets me apart and allows me to make a meaningful impact. Furthermore, I am highly adaptable and thrive in fast-paced, dynamic environments. I embrace change as an opportunity for growth and continuously seek out new challenges to expand my skill set. I am not only comfortable working independently but also thrive as a collaborative team player, leveraging the strengths of others to achieve collective success.
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Outreach Specialist
CAI
02.2023 - 07.2023
Call Center Representative
Conduent
08.2022 - 02.2023
Security Officer
Weiser Security Inc
01.2020 - 08.2022
Stocker
CAP 2, Walmart Supercenter
08.2017 - 01.2019
No Degree - Data Management Technology
Western Governor's University
High School Diploma -
Lake Worth High School