Fannie Coleman
Florence,MS
Summary
Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Will bring a blend of technical skill and compassionate care to every role.
Overview
22
22
years of professional experience
Work History
Optometric Technician
Dewey A. Handy, O. D.
2021.10 - 2022.05
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Optometrist Assistant
Envision Eye Care & Optical Boutique
2009.10 - 2019.09
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Maintained clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Oriented and trained new staff on proper procedures and policies.
Optician
EyeMasters
2000.05 - 2005.05
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Education
Doctor of Optometry - Optometry
University of Missouri - St Louis College of Optom
St Louis, MO05.2009
Bachelor of Science - Biology
Tougaloo College
Tougaloo, MS05.2000
Skills
- Optical dispensing
- Insurance Verification
- Patient Care Coordination
- Clinical Support
Timeline
Optometric Technician
Dewey A. Handy, O. D.
2021.10 - 2022.05
Optometrist Assistant
Envision Eye Care & Optical Boutique
2009.10 - 2019.09
Optician
EyeMasters
2000.05 - 2005.05
Doctor of Optometry - Optometry
University of Missouri - St Louis College of Optom
Bachelor of Science - Biology
Tougaloo College
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