Fanny A Zagal Y
Queens,NY
Summary
I currently work as a cashier supervisor at Food Bazar. Working as a team is very important as it creates a better work environment. I have two children, one 15 years old and the other 9 years old. My dream is to be able to work with children since my initial training is to help children in their daily training and to become better every day.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
16
16
years of professional experience
Work History
Cashier Supervisor
Food Bazar
Queens, New York
01.2023 - Current
- Analyzed sales data to identify trends and opportunities for growth.
- Provided feedback on employee performance during weekly team meetings.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Investigated discrepancies between physical inventory counts versus computer records.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Processed refunds and exchanges promptly according to established policies.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
- Ensured compliance with federal, state, local laws related to cash management practices.
- Coordinated with other departments regarding payment issues that may arise.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Coordinated with vendors to ensure timely delivery of merchandise and supplies.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Performed daily bank deposits accurately and within company guidelines.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Participated in budgeting activities such as forecasting labor costs associated with staffing requirements.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed exchanges and returns by inputting in company database.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Cashier
Food Bazar
Queens, New York
08.2014 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Used suggestive selling techniques to promote add-on sales.
- Helped with purchases and signed customers up for rewards program.
- Built and maintained productive relationships with employees.
After-School Tutor
CREI SCHOOL
Azogues , Ecuador
01.2009 - 07.2014
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Developed individualized lesson plans for each student, tailored to their specific needs and learning styles.
- Assisted students in understanding and mastering course material by providing one-on-one instruction.
- Instructed students on the use of technology tools to enhance academic performance.
- Provided guidance to help students develop critical thinking skills and problem solving techniques.
- Facilitated communication between home and school regarding student progress.
- Monitored students' progress and provided feedback on areas of improvement.
- Supervised after-school activities including arts and crafts, sports, music.
- Motivated students to stay focused and engaged during lessons.
- Conducted assessments to identify student strengths and weaknesses in various subject areas.
- Participated in professional development opportunities related to tutoring best practices.
- Assisted with homework assignments as needed.
- Adapted instructional strategies based on individual student needs or interests.
- Organized small group activities to engage students in collaborative learning experiences.
- Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
- Managed classroom discipline issues according to established policies.
- Maintained accurate records of student attendance, grades, assessments and other relevant data.
- Ensured that all materials used were age appropriate, relevant, and engaging for learners.
- Collaborated with teachers, administrators, parents, and other stakeholders to ensure student success.
- Worked closely with students to help develop math and essay writing skills.
- Integrated technology into tutoring sessions to enhance learning experiences.
- Helped students review and understand previous lessons to make connection with new lesson.
- Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Assessed students' progress through regular quizzes and feedback sessions.
- Collaborated with teachers and parents to align tutoring strategies with classroom objectives.
- Guided students in the development of critical thinking and problem-solving skills.
- Assisted students with the preparation of college entrance exams and applications.
- Utilized online platforms and resources to conduct virtual tutoring sessions.
- Provided feedback on written assignments to improve writing skills and academic performance.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
- Offered support and strategies for students with learning disabilities to achieve academic success.
- Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Developed personalized tutoring strategies to improve students' academic performance in subjects such as math, science, and English.
- Encouraged a love for learning by making lessons interesting and relevant to students' lives.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
- Identified gaps in students' knowledge and developed targeted lessons to address these areas.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Designed comfortable tutoring environment conducive to learning.
- Presented tutoring workshops and academic support sessions for small groups.
- Taught note-taking techniques and test strategies.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Created and implemented intervention strategies or individualized education plans (IEPs).
- Educated students in use of various study techniques.
- Aided students in computer laboratories and other out-of-classroom academic environments.
- Guided students, teaching methods for working assignments and determining correct solutions.
Education
High School
Adult Learning Center
Queens, NY06-2023
Sunnyside Community Services
English 12-2021
Juan Batista
Ecuador06-2009
Skills
- Employee scheduling
- Cashier supervision
- Workflow coordination
- Workplace safety
- Operational efficiency
- Customer complaint handling
Timeline
Cashier Supervisor
Food Bazar
01.2023 - Current
Cashier
Food Bazar
08.2014 - Current
After-School Tutor
CREI SCHOOL
01.2009 - 07.2014
High School
Adult Learning Center
Sunnyside Community Services
Juan Batista